The successful candidate will be part of the SIN Sales department, under SIA's Sales & Marketing Division.
Key Responsibilities
Supervising the Ticketing Time Limit (TTL) for booking and ensuring all passenger names are in the booking.
Ensuring timely ticketing for group bookings prior to the deadline
Managing internal ticketing processes, facilitating communication among travel agents, Agency Sales Account Managers, and Ticket Office personnel
Addressing booking service inquiries, such as meal requests, name constraints, passenger substitutions, updating infant details, KrisFlyer membership numbers, and passport information
Identifying and rejecting duplicate group bookings, providing external comments detailing flight information, itinerary, confirmed fare, and group size
Generating bookings for confirmed groups at seasonal or approved special fares within the Agency Group Management (AGM) system
Notifying travel agents of increased fares and facilitating renegotiation
Updating deposit amounts and seat numbers in Agency Group Management (AGM) upon receiving agents’ deposit forms or contracts
Monitoring deposit deadlines using the PODS daily report and sending email reminders to agents before the deadline.
Handling inquiries on the Group Desk phone line
Performing any other assigned duties
Requirements
A diploma in any discipline
Prior experience in ticketing system (ARD) will be an advantage
Customer-focused and results-focused
Good communication and interpersonal skills
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Airlines and Aviation
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