Coordinator, Shift Scheduling (1 Term Opportunity - 6 months)

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain Pearson Strong and are realizing the opportunity to accelerate our Healthy Airport commitment. Join us on our accelerated journey in creating the airport of the future in a smart, healthy and profitable way.

What's in it for you!

We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

Position Summary:

Reporting to the Manager, Airport Operations Control, this position is primarily responsible for implementing and administering Staff Deployment (SDP) Procedures to maintain sufficient staff for a successful shift. This position will also provide a central point of contact for operational staffing for the Managers of Operation.

Key Accountabilities:

• Provide all staffing related functions for staff that are subject to the Staff Deployment Procedures (SDP) which includes:
• Receiving & processing shift trades, sick calls, overtime call outs maintaining departmental schedules and timekeeping
• Action leave requests, overtime eligibility within the Collective Agreement and the SDP
• Maintain & update appropriate staffing systems (Kronos & Scheduler)
• Provide a central point of contact for operational staffing for the day-of Managers of Operation and validate the workforce at any given time
• Provide Functional Managers with support related to staffing systems and annual bid vacation process
• Respond to, and action ad hoc leave and shift trades, within 90-days affecting staff schedules
• Maintain and process Excel-based and/or automated schedule software/templates, and UKG payroll systems including overtime rates, hours of work, shift premiums, meal allowances, and standby pay for all employees covered by the Staff Deployment (SDP) procedures
• Create and disseminate various daily reports related to shift activities, staffing levels, and productivity
• Liaise with the Manager, Operations for each area to communicate progress and status of staffing in their areas of responsibility during routine, irregular and emergency operations thereby ensuring sufficient qualified personnel to perform required tasks
• Support HR in process changes including identifying inconsistencies in the application of the SDP, application of new pay or shift codes, assisting in departmental sign-offs, and providing guidance to users of the systems
• Develop and maintain working relationships between Functional Managers, Manager, Operations (all areas), Supervisors, and employees as it relates to the SDP and Planned Work Programming on shift
  
  

This is a unionized position with an hourly wage of $33.10 based on a 37.5 hour work week. The successful candidate must be available to commence the duties of the position once a selection decision has been made. A test will be administered as a part of the competitive process.

Qualifications:

• Possess a high school diploma
• Two+ (2) years of demonstrated experience in a customer service role
• Experience in scheduling staff is preferred
• Knowledge of airport operations would be considered an asset
• Ability to acquire and retain a Transportation Security Clearance
  
  
  

Knowledge, Skills and Abilities:

• Ability to balance multiple priorities and meet tight timelines, both independently and as a member of a small team while on shift
• Working knowledge of Microsoft Office 365 suite comprising of Outlook (including e-mail, calendar and tasks), Word, Excel
• Ability to communicate effectively with numerous departments and customers
• High degree of tact in dealing with multiple priority requests
• Understanding of scheduling processes/procedures
• Ability to interpret and apply complicated or conflicting applications related to the Collective Bargaining Agreement and Staff Deployment Procedures for all staff Managers of Operations and Functional Managers
• Understanding and application of pay codes and scheduling systems such as UKG
• Ability to multi-task, prioritize and reprioritize tasks dynamically and excellent time management skills
• Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines
• Ability to demonstrate effective interpersonal and problem-solving skills
  
  
  

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.