Lufthansa Group Duty Manager

Join Lufthansa Group as a Duty Manager and become the face of premium customer service. From daily flight supervision to fostering relationships with top clients, you'll be the frontline ambassador ensuring safety, security, and top-notch service. If you're ready to take your career to new heights, apply now!

Tasks

The Duty Manager is responsible for:

• Establishing relationships with premium customers and facilitating the recognition of top customers (LHG in discussion)
• Acting as customer care ambassador
• Conducting daily flight supervision
• Being present frontline, wearing a LHG uniform, and monitoring performance of all suppliers involved
• Contributing proactively to the development and modification of procedures, respecting defined carrier's rules and regulations
• Collaborating with the Station Manager in the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, database and reporting tools
• Providing safety and security in area of responsibility according to the authority and airlines requirements
  
  

Requirements

The ideal Duty Manager should meet the following requirements:

• Bachelor's degree required
• Minimum 2-3 years of work experience on the airport or ground handling and a minimum of 1 year of demonstrated leadership experience, e.g. duty manager or supervisor
• Excellent written and spoken English and Spanish language skills required
• Knowledge of German language desirable
• The role also requires a willingness to travel and work shifts
• Applicants must hold a valid work permit for Spain
  
  

Company

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.