Missed Handled Baggage Agent - Toronto Pearson International Airport
Menzies Aviation
Mississauga, Ontario, Canada
Job Details
Description
Main accountabilities include:
Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc).
Description
Main accountabilities include:
Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc).
- Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage.
- Track arriving flight details and monitoring baggage carousels, recording particulars into daily log.
- Monitor inbound arrival times and ensure Flight Information Display System is accurate.
- Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart, and ramp). Will require safety shoes and high visibility vest.
- Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage.
- Proactively re-route baggage (late check-in).
- Receive and process airside expedite baggage.
- Coordinate baggage swaps and manage bulk outs during IROP flights.
- Rushing bags onto next flight
- Responsible to reply to all baggage inquires and emails the respective airlines send on a timely manner, and action accordingly.
- Investigate, update delayed baggage reports, and contacting guests with any updates on open delayed baggage reports.
- Manage lost item reports and found item inventory.
- Minimum 6 months experience as a CSA considered an asset.
- Intermediate skills in Microsoft applications (Word, Excel, and Outlook) and Airport computer systems.
- Intermediate skills in SharePoint and world tracer along with FedEx and Tri express delivery services
- Demonstrated ability to provide exceptional guest service.
- Exceptional technical knowledge of Swoop, Flair and Menzies promises and guidelines is considered an asset.
- Proven ability to work with minimal supervision, problem solve, de-escalate situations, and take responsibility for accomplishing tasks within timeliness.
- Proven ability to adapt to procedural changes.
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Seniority level
Entry level -
Employment type
Part-time -
Job function
Sales and Business Development -
Industries
Airlines and Aviation
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