Operational Excellence Analyst (Remote)

Date Posted:

2024-04-29

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our RTX Corporate office:

As the Operational Excellence Analyst, you'll play a key role in ensuring the success of our Customer Service and Education team. Your responsibilities will include evaluating project needs, facilitating stakeholder discussions, and building strong relationships across departments to ensure alignment on system enhancements and company initiatives. Emphasizing continuous improvement, you’ll proactively identify and address risks, analyze data to drive decision-making, and conduct thorough reviews to enhance processes. Collaboration with cross-functional teams, effective communication, and a customer service-oriented approach will be key to excelling in this role. The successful candidate will contribute to enhancing operational capabilities, aligning with organizational values, and driving positive change.

Responsibilities:

• Evaluate internal and external projects for Customer Service and Education support requirements, including process impacts, service desk training, knowledge updates, and communication needs.
• Facilitate discussions on upcoming go lives, system enhancements, and company initiatives, ensuring preparedness of all stakeholders.
• Build and maintain relationships with key stakeholders across departments to ensure alignment for system go-lives, enhancements, and company initiatives.
• Identify potential risks and challenges, proactively addressing them to minimize disruptions and ensure project success.
• Evaluate the ongoing effectiveness of current processes, consulting with business partners, managers, SD leads, or other key stakeholders.
• Analyze and interpret data to generate insights, trends, and patterns that drive informed decision-making.
• Collaborate closely with the Education team to address training requirements for Agents, leveraging insights derived from data analysis, survey feedback, and support discussions.
• Develop and maintain documentation related to processes, procedures, and best practices.
• May manage small to medium-sized projects, ensuring timely and successful execution.
  
  

Minimum Required Experience/Qualifications:

• Minimum 5 years relevant experience
• Familiarity with ServiceNow.
• Completed CORE Apprentice / Lean Six Sigma Green belt certification
• Prior experience in an operational excellence or similar role, demonstrating a track record of successful project management.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.
  
  

Preferred Qualification:

• CORE Champion
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to interact with and influence stakeholders across all levels of the organization.
• Demonstrated ability to work independently and prioritize tasks in a remote work environment.
• Ability to work in a large and matrixed corporate environment.
• Desire and ability to quickly learn and apply new concepts.
• Customer service oriented
• Proficiency in MS Office Suite.
  
  

Education:

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years’ experience

Location:

Remote or Hybrid in one of four locations - Farmington, CT, Charlotte, NC, Cedar Rapids, IA, or Greenville, TX.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

To qualify for the RTX Re-Empower Program, candidates should:

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position
  
  

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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