Supervisor, Airport Services
Responsibilities:
- Assist to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements
- Coordinate with all stakeholders including commercial and operations team for new product and service roll out
- Ensure all policies, procedures and standards relating to Passenger and Baggage handling are following airport, regulatory, corporate quality, safety and security requirements
- Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures
- Deliver Passenger Services training to internal and external staff when required
- Prepare data and presentation material for management review
- Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance
- Identify potential hazard, safety, and security threats and report to Airport Manager timely and carry out follow up action for risk mitigation
- Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted
- Perform duties as assigned by supervisor when necessary
- 5 years or above relevant experiences in aviation industry and preferably 2 year in supervisory level
- Tertiary education or equivalent, a Bachelor degree holder will be an advantage
- Good command of spoken and written English and Chinese, Putonghua is required
- Proficiency in MS office applications and Chinese Word Processing
- Able to work under pressure and meet tight deadline
- Good Leadership skills and able to lead the team to achieve company goals
- Independent, well-organized and detail minded
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Airlines and Aviation
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