Cabin Crew - Assistant Manager Cabin Crew Learning & Development
Singapore Airlines
Singapore, Singapore
Job Description
The successful candidate will be part of the Cabin Crew Learning & Development department, Cabin Crew division of SIA. He/she will be responsible for ensuring that the training developed for SIA cabin crew is holistic and of high standards, so that the crew are aligned to SIA’s company mission, corporate objectives and core values, while at the same time developing SIA cabin crew so that they reveal themselves to be professionals committed to delivering quality customer service during their career with SIA.
Key Responsibilities
The successful candidate will be part of the Cabin Crew Learning & Development department, Cabin Crew division of SIA. He/she will be responsible for ensuring that the training developed for SIA cabin crew is holistic and of high standards, so that the crew are aligned to SIA’s company mission, corporate objectives and core values, while at the same time developing SIA cabin crew so that they reveal themselves to be professionals committed to delivering quality customer service during their career with SIA.
Key Responsibilities
- Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service excellence.
- Conduct wet run assessments to ensure standards are maintained.
- Manage the Foreign Language Scheme (French Qualified / German Qualified) contracts with vendors and facilitate the intensive and refresher programmes to ensure crew maintain their annual proficiency records.
- Develop and maintain B737 Narrow-body (NB) courseware and training programme for Wide-body (WB) to NB conversion to ensure crew fulfil operational requirements based on post-COVID priorities.
- Manage the Regulatory courses and e-learning modules to ensure all content are updated timely and crew maintain their recency records in accordance with the guidelines set by the respective authorities.
- Drive Data Analytics and support the development of CCLD dashboard and Training Portal to streamline processes and increase automation.
- Drive sustainability related initiatives in CCLD.
- Assist in additional duties / projects when assigned.
- A university degree in any discipline is acceptable
- Project management (which includes project planning and use of PM tools such as JIRA)
- Product management (which includes requirements gathering and quality assurance testing)
- Data analysis, and any proficiency in data visualisation will be advantageous
- Proficient in Microsoft Office, with emphasis in Microsoft Excel
- Training-related qualifications (such as ACTA, ACLP, DACE) would be an advantage
- Knowledge of learning and development methods
- Familiar with e-learning platforms and digital tools
- Good interpersonal and communication skills
- Analytical with a keen sense for numbers
- Ability to manage projects independently
- Team player
- Resourceful and adaptable
- Detail oriented
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Airlines and Aviation
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