There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities
The Staff Representative – Contract Strategy position falls under Airport Operations and entails a diversity of responsibilities. This role encompasses supporting RFPs (Request for Proposals), engaging in contract sales, conducting sales meetings with other carriers, developing proposals, negotiating terms, and being responsible for the overall contract process. The organization plays a pivotal part in driving successful contract outcomes and maintaining effective communication between collaborators.
Request For Proposal (RFP) support to Airport Operations and Procurement for ground handling of International stations and select lines of service (e.g., cabin cleaning, wheelchair, cabin cleaning, passenger services, etc.) for mainline
Work with Airport Operations to review and define hub/station specfic work scopes to be included in Procurement RFP's to suppliers
Coordinate and provide operational guidance related to the line of service RFP such as level of operations, staffing, wheelchair statistics, ground service equipment requirements, etc.
Evaluate service provider capability to execute the scope of services through a comprehensive review of their staffing, operational experience and ability, infrastructure, transition planning, and coordination with Safety and Procurement on other key supplier evaluations (e.g., safety program, diversity, etc.)
Present evaluations to Airport Operations, Procurement and other key stakeholders
Contract Sales, including sales meetings with other carriers, proposal development, negotiations, along with contract reviews, development and execution
Lead, coordinate and interface with appropriate stakeholders (Hub and Station Leadership, Resource Planning, Legal, Alliances, etc.) to develop and provide ground handling proposals to other carriers
Lead meetings with other carriers tor review and clarify scope of serivces to be contracted
Identify and coordinate legal review of non-standard contract language, contract exhibits, etc.
Negotiate, amend, and execute ground handling agreements with other carriers and coordinate implementation with Airport Operations
Work with the other carriers and Airport Operations on the successful performance of the ground handling agreements
Interface with Accounts Payable, stations and carriers to ensure proper issuance of all invoices and proper payment of services
NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL and considered as hybrid work-schedule working on a 2-day in office schedule. However, that may evolve with the needs of the company.
Qualifications
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in Business or related discipline
Analyst experience in Airport Operations, Global Operations or Finance
Experience working with various organizations to solve problems and gain commitments
1 - 3 years of analytical experience
1 year airline operational experience
Proven track record as an innovator and problem solver
Adept at building relationships
Credibility and respect with peers, subordinates and superiors
Microsoft Excel proficiency
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.