WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
Airport Solution Engineer, Assoicate
As an Airport Solution Engineer, Associate, you will support the solution design by orchestrating the solution and technology choices within SITA Airport portfolio/product solutions used to meet the business requirements of SITA customers.
Reporting to the Airport Solution Engineer team manager, you will be a part of the customer solutions team.
Please note that the Job title on SITA contract for this role will be Solution Engineer, Manager, as aligned with our internal career framework.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
- Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of SITA portfolio solutions and evolving technologies in ATI industry.
- Design / coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
- Building business case that comprises of all the solution components that includes both software and infrastructure solution and pricing, and getting stakeholders’ concurrence on the same, and getting business approval.
- Handing over the solution to Delivery organization for the successful customer bid and supporting the delivery over a period to get the solution delivered as per the solution designed.
- Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
- Collaborate with colleagues to gain and share ideas and opportunities.
- Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
- Support account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
- Participate in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
Experience
Degree or equivalent experience in Engineering or Computer Technologies
3 years of experience in Airport Transport Industry technology.
3 years of experience in technical Pre-Sales or consulting (business and technical) role.
Intimate with Airport business process is essential.
Well versed in Airport business solutions is mandatory, including Airport Passenger Processing Systems (such as Common-Use, Passenger Reconciliation, Passenger Flow Management, Self Service and Biometric Solution, DCS Integration, LDCS, etc.), Baggage Management Systems (such as Baggage Reconciliation, Bag Message, Lost & Found, etc.), and Airport Operation Systems (such as AODB, Fixed and Mobile Resource Management, ACDM, Airport Vision, Airport Voice, etc.).
Familiar with Airport solution infrastructure, e.g., on-prem and cloud hosting, networking (WAN and LAN), various server hardware & software stack, edge equipment, and airport common-use peripherals, etc.
Having Airport certification (IATA/ICAO) is great plus.
Exposure to biometric application, data analytics & business intelligence is a great plus.
Experience in software development and integration services is great plus.
Good knowledge on accounting and financials is great plus.
Strong communication skills with good customer engagement experiences.
Great team player that can work with diversified cross-functional teams that are located cross different time zones.
Great passion in supporting deal-closing.
Proven track record in producing, communicating, and documenting successful customer solutions.
PROFESSION COMPETENCIES
Addressing Customer Needs
Business Case Justification
Commercial Acumen
Networking
Partnering for Clients' Success
Problem Solving
Products and Services
Quality in Design
Requirements Analysis
Solutions Development
Strategic Thinking
System and Technology Integration
Technical Writing/Documentation
Technology/IT Consulting
CORE COMPETENCIES
EDUCATION & QUALIFICATIONS
* Degree or equivalent experience in Engineering or Computer Technologies
* Technical certifications would be a plus (e.g. Cisco CCNA ITILV3)
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
