Hello, We are Lufthansa InTouch!
Want to make someoneās day, every day? Join us!
Being part of our international team of travel consultants will put you in touch with the fast moving world of (air) travel while exploring the world at discounted rates for airline professionals.
To be best at being in touch is what we strive for.
Tasks
Welcome aboard!Ā Ā Ā Ā Ā Ā Ā Ā Ā
Our skilled global teams of airline professionals ensure the highest quality of service for our passengers. We are driven to be best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and empower them to be confident in all aspects of services for air travellers.
This includes but it is not limited to:
- General flight reservations and direct sales
- Information about our products and services
- Passenger check-in assistance
- Managing accounts for Lufthansa frequent flyers (Miles & More)
- Support Travel AgenciesĀ
Requirements
What do we look for in a candidate?
- ExcellentĀ writtenĀ andĀ verbalĀ communicationĀ skillsĀ inĀ both RomanianĀ and English;
- Ability to work rotating shifts including evenings, weekends, and statutory holidays
- Good understanding of computer systems and standard software
- Positive and ācan doā attitude
- Willingness to be one best self when interacting with colleagues and customers
- Previous proven experience working in a customer service role
- Eligibility to work full time with us forĀ atĀ leastĀ 12 consecutiveĀ months
About Global Tele Sales Brno s.r.o.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someoneās day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.