ResponsibilitiesAbout this Job
The Operations Supervisor is responsible for the oversight of the Operations team in key strategic locations and the primary point of station contact for the Station Director. Responsibilities include developing, coaching, and supporting a highly effective team of Operations Coordinators and Lead Agents while driving operational performance and consistency. The Operations Supervisor will also be responsible for effective coordination across departments including but not limited to OCC, Flight Ops, Inflight, Tech Ops, Catering and Fueling.
- Primary contact for Spirit OCC Director and Station Leadership Team
- Gate management (including tail swaps and next day delays)
- Tow coordination
- Air-to-Ground communication
- Coordination with Chief Pilot, Inflight, MX Supervisors and Crew Scheduling
- CBP/TSA/LEO Coordination
- Tarmac Coordinator including Red Ramp Communication
- Communicate Ops plan to Station management via Microsoft Teams
- Monitor and provide feedback on working methods, productivity and quality on a team and individual level.
- Ensure accurate number of Operations coordinators are available to provide a reliable and safe operation
- Contribute to building a Spirit Strong operation by supporting and coaching co-workers in their daily efforts according to agreed development plans
- Ensures Coordinators are fully trained and aware of company policies and procedures.
- Conducts reoccurring training with team members.
- Supports coordinators with responses to inquiries from OCC and Station Leadership
- Builds a committed team with a strong culture based on safety, integrity, high performance and pride of work
- Track common issues received and collaborates with Station Leadership on potential solutions
- Provide performance reports to Leadership as required
- Proficiency in all Ops related tools and software (MC Plot, MC Web, Movement control etc)
- Assist with station audits and compliance for both internal and external audits
- Oversee the accurate and complete filing and retention of all flight departure related paperwork
- Understanding of Flight Releases and Fueling Information
- Robust analytical skills with the ability to identify trends and implement change.
- Comprehensive written and verbal communication, crafting messaging and expressing intent in a powerful and simple manner
- Strong Leadership skills in motivating Team during stressful situations
- May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, IROP handling or Operational developments).
Qualifications• Valid drivers license
• 1-3 years’ experience in an Ops related function
• Ability to work under pressure while multitasking
• Effective time management skills and ability to prioritize in a rapidly changing environment
• Basic skills in Microsoft Office and PowerPoint
• Must successfully complete new hire and initial station ops training
*Please be advised that when reviewed, you may be asked to complete a required assessment to be considered for this position. This assessment may be emailed to you after you apply.
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
OverviewSpirit Airlines is a high growth airline expanding our footprint in 15+ countries. We make it possible for our Guests to venture further and discover more than ever before. Our mission is to deliver the best value in the sky and be the most successful airline on Earth!
Imagine being a Team Member in an organization introducing 100’s of new aircraft that will double our fleet while scaling the organization’s people, process, and technology infrastructure. Investing in a Rock Star like you will not only make an immediate impact on the business but help us continue building a bench of future leadership. Our Team Members develop their careers rapidly while building key skills that drive long-term success.
Be part of our Transformation Journey!
- Team-driven: Your leaders will be right beside you to mentor, share ideas, and collaborate. Peers and leaders are valuable contributors.
- The Sky is No Limit: Our constant growth means boundless career opportunities. There is no limit to how fast and how far you can grow within this organization.
- The Giving Spirit: We are committed to giving back to the communities where we live and work.
Why Spirit?
- Competitive base salaries with robust health & welfare benefits
- Agile career paths and accelerated career advancement
- Travel & flight benefits for you and your family
EEOC StatementSpirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.