Position Summary
Position Summary
This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.
Responsibilities
Responsibilities
Scope/Supervision:
This Customer Service Representative will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager.
Essential Functions:
Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs
Receive, review and input customer orders
Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.
Follow-through to resolve customer complaints
Use Parker catalogs and reference material to answer customer questions
Perform all required and best practice activities in the servicing of all customers
Expedite Division product and maintain positive relations
Maintain and expand upon current customer relationships
Actively support the Corporate Win Strategy
Perform other related responsibilities
Qualifications
Qualifications
Requirements:
Previous Customer Service experience (in Account Management/Sales Industry, not retail)
Excellent telephone skills with the ability to work with others
Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)
Order entry and order tracking experience
E-mail and internet (customer portal) experience
Knowledge of Parker parts and part numbers is a plus, but not required
Must be a self-starter, able to work independently, and motivated to follow through to closure
Ability to multi-task many projects at once, prioritize and escalate issues when appropriate
HS Diploma, BA degree preferred, but not required
Ability to sit for long periods of time
Ability to get up frequently to retrieve documents, including from the shop
Skills:
Computer proficiency
Strong team player
Excellent interpersonal and communication skills
Strong customer orientation
Time Management: the ability to organize and manage multiple priorities.
Closing Statement
Benefits
Eligible for profit sharing and insurance benefits immediately upon hire! Paid vacation, paid holidays, 401k with company match, company funded pension plan. Parker is committed to providing team members an Empowered, Inclusive and Values driven work environment that encourages learning and personal growth. We would love to have YOU on our TEAM! APPLY
TODAY!!
Parker Hannifin
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Equal Employment Opportunity
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
Drug Tests
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.