Junior Analyst, Web Analytics

Position Summary

The JetBlue Travel Products (JTP) Jr. Analyst, Web Analytics is responsible for collecting and interpreting web behavioral data, analyzing results, running live experiments and presenting findings to stakeholders. The ideal candidate will be working with public and private datasets of different data types, primarily focusing on behavioral data collected via our web analytics platform. They will also filter and clean the data, identify and analyze trends and work with Data Engineers to ensure identified trends are implemented to enable JTP to become a digital disruptor.

The Jr. Analyst excels when working on complex projects, is motivated to deliver results, and exhibits JetBlue’s values of Safety, Caring, Integrity, Fun, and Passion.

Essential Responsibilities

• Implement web analytics tags to track specified user behavior on all of our web properties.
• Develop a deep understanding of users' behavior across all web properties.
• Extract and analyze web behavioral data.
• Create data visualizations, reports and presentations to share findings with internal stakeholders.
• Implement A/B Tests to validate key website changes.
• Be an active participant in A/B Test discussions.
• Work with Data Engineers to embed the research into production pipelines.
• Partner with the product management and Marketing teams to identify opportunities and envision and design technology products.
• Assist with creating the data infrastructure and analytics environments.
• Participate in the DevOps practice as it pertains to the data team.
• Other complex projects and duties as assigned.
  
  
  

Minimum Experience And Qualifications

• Bachelor’s Degree in Computer Science or related technical field or equivalent practical experience with demonstrated capability to perform job responsibilities through four (4) previous years of experience and education.
• One (1) year of experience in an Analyst role.
• Good understanding of software engineering environments and standards.
• Experience managing Service Level Agreements (SLAs) interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships.
• Familiar with Web Analytics tools, such as Google Analytics, Adobe Analytics, or Snowplow.
• Familiar with Tag Management Systems such as Google Tag Manager or Signal
• Familiar with JavaScript and HTML.
• Familiar with DataStudio, Looker, or Tableau.
• Familiar with basic SQL for structured and unstructured data.
• Familiar with cloud technologies, SAAS, and IAAS.
• Pass a ten (10) year background check.
• Legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
  
  
  

Preferred Experience And Qualifications

• Maintaining a public profile and building relationships throughout the organization.
• Three (3) years’ experience in technology roles.
• Google Analytics Individual Qualification.
• Proficient understanding of User Experience (UX) Concepts.
• Proficient understanding of Web applications systems design.
• Proficient in statistics.
• Experience in writing software in one or more languages such as Java, Python, Go, and/or JavaScript.
• Experience architecting, and developing software, or internet-scale production-grade Big Data solutions in virtualized environments such as Amazon Web Services, Azure and Google Cloud Platform.
  
  
  

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
  
  
  

Equipment

• Lenovo, MacBook or up to date computer and other office equipment, such as an Apple iPhone.
  
  
  

Work Environment

• Computer and other office equipment.
  
  
  

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)