About Us:
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose âpassionate people making vacation dreams come trueâ.
Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://bit.ly/3ngVrne
The Opportunity!
As Sales Centre Supervisor, you are responsible for managing a team of Sales Centre Agents directly impacting the performance of the Sales Centre. Through coaching you are responsible for developing and building strong agents and supporting them with anything they may need. It is imperative for the candidate to be bilingual.
What Youâll Be a Part Of!
- Remote and Hybrid Work Opportunities
- Grow your career with challenging and rewarding work that makes a difference
- Opportunity to give back through our social responsibility initiatives
- Work with a fun, passionate, travel-loving team!
- Great travel perks!
- Free Parking
- Open concept, collaborative workspace
- See for yourself! @sunwinglife
What Youâll Do:
- Lead weekly team huddles to ensure agents are informed of current processes/procedures
- Lead bi-weekly team meetings to review current sales performance/quality assurance, show recognition and discuss team opportunities
- Provide guidance, direction and demonstration to resolve situations and issues that have been escalated by internal or external clients
- Provide accurate answers to policies and procedures
- Success, development of assigned Team including but not limited to coaching, and constructive support
- Collect and analyze data for coaching
 What Youâll Need:
- Call Centre experience preferred
- Strong leadership skills
- Excellent communication skills, both verbal and written
- Excellent sales and customer service skills
- Proficient in Microsoft Office, including Excel, Word, and Outlook
- Previous work experience using Avaya systems (CMS, AFWOS, Agent One X) an asset
We thank all who apply however only those who meet the qualifications will be contacted.
At Sunwing, diversity is important to us, follow this link: https://bit.ly/3DYzBel to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process.Â