Job Summary
The Global Head of Talent Management & Operations (TMO) is responsible for the strategy and operations of Swissport’s talent management lifecycle. This position will have a global scope and will be responsible for the design, development, and delivery of an integrated suite of talent management strategies, programs, tools, and processes. This entails working with HRLT, HRBPs and their customers to drive the adoption and ongoing utilization of the core talent management processes, including but not limited to the talent reviews, continuous performance management, leadership development, and career management. This role will enable leaders to have the right talent with the right capabilities to execute their business strategy.
Job Responsibilities:
- Develop talent management strategies and programs focused on accelerated development for high potentials and key talent; design and participate in talent assessment processes; ensure HIPO development plans are linked to succession outcomes and drive desired progression & retention KPIs
- Develop an enterprise-wide talent assessment strategy and approach to select and accelerate the development of leaders in support of business objectives.
- Ensure company-wide succession planning process is dynamic and achieves talent development, progression, and retention outcomes; design and communicate effective talent review and succession planning resources for business and regional meetings and activities
- Ensure company-wide individual development planning processes for all employees; annually assess significant skill gaps in the employee population impeding business outcomes; execute related training and development strategies to address high priority needs
- Insights from data and research will drive improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, HR services and product.
- Understand downstream impacts of talent development efforts while partnering with key functions to make changes accordingly (e.g., Talent Acquisition, Technical Learning, HRBPs, etc.)
- Apply advanced talent management principles, theories, and concepts in developing innovative and cost-effective processes/programs
- Maintain knowledge of industry trends in learning, talent management and organizational development
- Develops partnerships/synergies with L&D in the business units, functions, and the regions to ensure input/buy-in/deployment of programs and alignment and leverage of BU- and region-specific development programs and initiatives. Partner and provide input into LMS strategies & needed functionalities to support L&D access, deployment, tracking, etc.
- Builds programs with Operating System (OS) in mind. Includes "chunking" of content for more manageable content learning & flexibility where needed.
- Builds agreed metrics to measure, monitor, continually improve and report on the outcomes.
Required Experiences and Skills:
- 10+ years of previous HR experience building and implementing scalable, high-quality talent and learning solutions across a distributed and diverse workforce.
- Depth of experience/expertise in 3 of the following disciplines: Learning & Leadership Development, Succession Planning, Performance Management, and/or Employee Engagement.
- Experience in aviation, transportation, operations, manufacturing, or service industry
- Track record of developing effective strategies to recruit and hire employees through effective sourcing and evaluation processes. Ability to design and manage processes with appropriate degrees of consistency for a global business.
- A flexible leader who can operate at a highly strategic level to design HR solutions for the future, while also managing day-to-day matters.
- Ability to effectively build networks and relationships in a global business.
- Strong communication skills, with ability to professionally interact with a diverse blend of personality types at all levels of the organization.
- Demonstrated ability to succeed in a dynamic, deadline-oriented environment.
- High degree of accountability and ownership of projects
- Demonstrated project leadership, organizational, analytical, and problem-solving skills.
- Possess a highly consultative mindset, an ability to balance customer demand and strategic intent and an unwavering commitment to service excellence.
- Demonstrated capability to take a data-driven approach to strategy development and operational management.
- Passion for driving process improvement.
- Willingness to travel
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About Us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”