Kia ora!
Digital technologies are empowering customers like never before - transforming how they discover, explore, buy, and engage with brands and products. The speed with which consumers embrace these new touch points is only accelerating, and businesses must keep pace with this change.
Air New Zealand's strategy is to build our digital DNA and create a leading digital organisation in Australasia and the best digital airline globally.
As Senior Service Management Specialist, you will be the energy behind the ongoing transformation of our ITIL service management processes for Incident, Problem, Change and Release Management, ensuring these are relevant to our Product teams by keeping pace with our new Agile ways of working.
This role empowers a high performing Service Management environment by providing shared accountable ownership for the effectiveness of the Airline's core Incident, Problem, and Change Management practices - improving the stability, efficiency, and user experience of all Digital applications, platforms, and infrastructure. This role also leads Service Management design, strategy, operating model, process and system integration, service optimisation, and road mapping activities.
You'll be a genuine, positive person with the ability to have a laugh with the team, and able to relate well to all kinds of people throughout the organisation.
A great candidate will have the following:
- A passion and drive to consistently deliver for our internal customers
- 3+ years of professional experiences as gained within a Digital organisation
- Able to demonstrate a working knowledge and previous experience implementing ITIL v4 processes in a large digital organisation
- Demonstrated experience with Service Management process design and implementation
- Strong reporting & analysis experience
- Exposure to Service Asset & Configuration Management practices
- Experience working within, as part of, or alongside Agile / DevOps teams
- Business writing skills, strong verbal & written communication at all levels, including with senior business leadership
- Facilitation and coordination experience as gained leading people, squads, initiatives, or projects.
Our 75th year presents exciting opportunities to further develop our customer and product experience. Make an impact on the Air New Zealand brand by helping to unleash digital across the business.
Apply now if this sounds as though it would be an opportunity for you.
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage diverse applicants including people with disabilities and other access needs to apply for our roles.
If you have access needs and encounter any accessibility barriers to our standard recruitment process please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."