Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. Job Description: Scope of Position Providing Information system support for FHS business applications, ensuring that FHS end-users and customers have all the necessary support to perform business operations efficiently and in accordance with FHS development policy. Key Responsibilities Providing functional and technical support for FHS business applications, resolving end users issues, troubleshooting software problems, diagnosing software faults and escalating software issues (bugs/process) to resolver group. Administrating system master data, performing data upload, monitoring interfaces between FHS IS and external systems. Maintaining up-to-date User Guides, FAQ, KM databases Analyze data integrity and consistency, monitoring data issues and running daily reports to determine malfunctions that continue to occur. Perform troubleshooting, find the root cause, and any necessary corrective actions to resolve them permanently. Collaborate with IT team and application owner to improve business process and systems, represent the business Provide technical support in system configuration and fixing customized reports. Conduct application training for the users as and when needed to eliminate user error (e.g. Customer Order Desk, Repair, Warehouse) Responsible for preparation, creation, and test execution for any testing phase of the project To handle ad hoc task assigned by manager from time to time. Upkeep and live Airbus Values, Leadership Model and Code of Conduct Background & Skills Minimum Education & Experience in Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. with at least 2 years experience Knowledge Expertise in SAP, AMOS or CRM tools High level of agility and ability to work with very short deadlines in a transnational environment Autonomy and ability to demonstrate both understanding of the global picture and paying attention to the details Willingness to help and support others and have very good teaching capabilities Good communication skills to handle the different interfaces with the ability to negotiate, to influence and to take initiatives Fluent English is mandatory Possess strong communication and training skills including the ability to communicate technical information to non-technical users Good interpersonal skills and the ability to work in a team environment. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Customer Services Sdn Bhd Contract Type: Permanent Contract / CDI / Unbefristet / Contrato indefinido Experience Level: Professional / Expérimenté(e) / Professionell / Profesional Job Family: Information Mgmt and Digital Technology By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.