Job Summary
- Provides Customer Service by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with emphasis on Customer satisfaction. Direct activities of Manager of Ramp and Operations.
As the Los Angeles (LAX) Manager Operations, you can expect:
- A role that includes working assigned shifts. Shifts can include early mornings, late evenings, weekends, and holidays.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
- For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
- Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. *
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. **
- Explore more Benefits you’ll love: swa.is/benefits
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
- Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
- Actively coordinate with all Departments to maintain the Station's on-time performance in addition to monitoring staffing and verity overtime is used effectively
- Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
- Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
- Advise Management and other Departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
- Coordinate Station activities to ensure Customer satisfaction and security of Company assets
- Measure and report Departmental effectiveness to ensure quality and consistency throughout the system
- Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
- Coach and develop to establish a diverse talent pipeline, ensure proper onboarding and training
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Skilled in understanding and applying information to contribute to the organization’s strategic plan
- Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)