Swissport is with > 300 airports in 50 countries and a global workforce of 66.000 employees world’s largest provider of ground handling, cargo and other aviation related services. It’s our ambition to emerge post COVID as THE most customer centric Aviation Service Provider in the industry. To support us in this ambition and transformation, we will be investing in many new positions, over several disciplines and geographical locations.
Working for Swissport you will be in the position to make an impact on all travellers worldwide. Be it the hurried businessman or that party of four embarking on a life changing family venture, ultimately you will be part of defining their aviation experience. Besides that, you will be in the driving seat in defining your own career journey, as Swissport is able to offer you a world of knowledge and personal development.
For our Global Ground Handling team, we are looking for a new Manager (Global) Operations Aircraft Handling.
You as our Manager (Global) Operations Aircraft Handling
As our new Manager (Global) Operations Aircraft Handling you are reporting to the Global Head of Ground Handling. You are working within the Global Operations team and together with the Cluster Managing Directors you drive and implement the change to a global mindset.
You have a critical role in developing and delivering Swissport’s global operational standards in aircraft handling. You are responsible for reviewing and updating the operational standard processes and procedures along with developing changes in line with strategic plan. As an operations expert for specific customer airlines, you will coordinate follow-up on operational issues and exchange of information & best practices within the network, striving for global standardization of operational procedures & processes and co-ordinate the roll out of new customer products.
You will be working closely with other areas such as QHSE, fleet, cargo, training and innovation. The Manager (Global) Operations – Aircraft Handling is responsible for developing strategies and roadmaps for multiple service delivery lines, including Ops, Fueling and De-icing, and technology, integration with other affected areas as well as design new business process and procedures leading to world class standards in safety, efficiencies and enhance the customer experience.
Tasks and Responsibilities
- Manage the business & strategic side of the operational processes, procedures and applications related to Aircraft Handling, Fueling, De-icing, and OCC (Operational and functional requirements, business case, priorities, roll-out).
- Define, review, and update the standard operational processes, procedures and engagement standards in accordance with the corporate policies.
- Collaborate with stakeholders (Headquarter, cluster and country management, providers) to support embedding of Global Standards through data capture and change projects.
- Act as an Operational Key Account Manager for assigned customer accounts, act as owner for customer specific processes and drive station performance in a true customer centric approach.
- Lead and implement projects associated with Global initiatives and application rollouts which facilitate automation of existing manual processes to improve operational efficiencies and financial performance.
- Lead and execute operational on-site inspections, business processes reviews and improvement projects.
- Promote innovation with the goal of maximizing the value of the company. Work close to key stakeholders to support the development of innovative technology.
- Identify and monitor issues, compliance, risks & mitigation at a global level within the scope of the Sub-Process and Service ownership.
- Develop the business vision for Aircraft Handling and support the delivery of better value through the identification and elimination of the complexity within business processes and identification of better ways of working.
- Collaborate with the respective IT Application Owner to promote the Global Standard Solutions as well as the developments, communication, and strategic Roadmap.
- Effectively manage change by liaising with Stations and Stakeholders at the right levels to ensure they are engaged in all process and system improvement initiatives.
Qualifications and Competencies
- University degree; Post-graduation, Kaizen, Lean and Six Sigma are a plus.
- Minimum of 5 years as Ground Handling Operational Manager.
- Strong Operational background with a specialty area in ground operations.
- Extensive people management experience at mid to senior level with the ability to motivate & inspire all in the achievement of corporate, departmental, and individual objectives.
- High level negotiation and influencing skills with managers, staff, and customer.
- Excellent communication and presentation skills and excellent IT skills including MS office.
- Self-motivated and able to work to deadlines / targets and respond to business needs.
- Work alone or part of a specialist team under pressure.
- Requirement for extensive travel and potentially on occasion at short notice.
- Ability to maintain attention to detail and to organize complex data and communicate findings and results.
- Excellent computer skills (Excel, spreadsheets, power point, etc.).
- Fluent command of English as the corporate language, any other language is a plus.
Your next step
When you are looking for a very challenging Manager (Global) Operations Aircraft Handling position in our growing and changing global company, we invite you to apply. When you do, please send your resume in English via the Apply button.
You will understand that we get many applicants for our jobs and it’s impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.
I do invite you already to keep following Swissport (and me) because new opportunities may arise in our transformation process.
Hope to see you soon!
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.