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Customer Service Agent


  • £11.30 - £22.60 per hour
  • Hayes, Greater London
  • Posted: 09/12/2022
  • Contract
  • Job Ref: 461115777

Job Details

If you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG).

This Customer Service Agent vacancy is a security-based role where you will be required to perform airport passenger screening duties and provide the highest levels of customer service.

This is a 30 hrs per week role with additional hours available subject to business needs.

For this Customer Service Agent role, we are offering:
• £11.30 p/h.
• £22.60 p/h Overtime Premium (after probation and subject to contract).
• A variety of shift patterns between 0500 hours and 2315 hours (4 hr – 12 hrs shift per day).
• Guarantee of 30 hours per week + overtime.
• Fixed shift pattern working 4 days on and 2 days off.
• Weekly Pay.
• Free Uniform.

The Main Duties & Responsibilities of the Customer Service Agent:
• Performing general security and ID checks on passengers and airport staff boarding and disembarking aircraft.
• Perform body searches and baggage searches on customers and staff.
• Working on access control points.

The Experience & Skills Required for this Customer Service Agent Role:
• Face-to-face customer service experience.
• Excellent communication skills.
• Demonstrate the ability to deal with difficult passengers and situations.
• The ability to work shifts, including weekends.
• The ability to stand for long periods.

We would like to hear from individuals that have experience in Customer Service in retail, hospitality, leisure, and financial services, and from the travel and tourism industries.

Successful applicants must be able to provide a 5-year checkable history for referencing purposes and will also be subject to security and criminal record check.

Successful applicants will be employed directly by Aviation Recruitment Network for the duration of the assignment. Permanent positions will be offered after the initial probation period has been satisfied.

If you wish to be considered for this Customer Service Agent position, please click on the link below or contact Anita Appana.

Aviation Recruitment Network Limited is acting as an Employment Business.