Start your aviation career with Hawaiian Airlines at the Honolulu airport!
As a Guest Service Agent - Language Qualified with our Honolulu âohana, you will:
- Earn $16 per hour with pay increases (in accordance with the collective bargaining agreement)
- Learn new skills when you attend our PAID training courses
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our âohana and be a part of an exciting team of professionals dedicated to serving our kamaâÄina and introducing our islands to the world!
Important This is a language qualified posting.
Candidates must be able to proficiently speak English as well as Korean in a business setting. Bilingual interviews and language proficiency testing will be administered. Language Qualified Guest Service Agents work all flights including neighbor island and domestic, assisting both non-English speaking and English speaking guests.
Interview Schedule
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
- A 30-minute interview
- Korean Language proficiency testing
Candidates successful in the interview process will be invited to
paid classroom training in Honolulu. Training is 2 weeks, from Monday - Friday, 8 hours per day.
Position Overview
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate. Our agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position.
Pay And Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $15.00 per hour.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.
Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Part-time is 5 to 6 hours per shift and full-time is 8 hours per shift. Part-time employees may be extended to full-time hours based on operational need. Part Time shifts are scheduled 5 days per week. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
Requirements
Minimum Requirements
- Ability to speak English as well as Korean, and pass Korean language testing
- Legally authorized to work in the United States
- Minimum 18 years old
- Possess at least a high school diploma or equivalent education
- Valid driverâs license issued in the United States (driverâs permits and provisional driverâs licenses not allowed)
- Ability to lift up to 70 lbs. when checking in guestsâ bags
- Ability to accept any work shift awarded
- Ability to complete pre-employment drug test and if hired, random drug testing
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
- No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
- Must provide proof of full COVID-19 vaccination by date of training
Preferred Qualifications
- Airline experience
- Customer service experience in the hospitality industry
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
About Hawaiian Airlines
HawaiianÂź has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named the #1 U.S. airline by CondĂ© Nast Travelerâs 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving HawaiÊ»i.
Now in its 92nd year of continuous service, Hawaiian is HawaiÊ»i's biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between HawaiÊ»i and 16 U.S. gateway cities â more than any other airline â as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiianâs Auckland and Brisbane flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiianâs Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiianâs LinkedIn page.
For media inquiries, please visit Hawaiian Airlinesâ online newsroom.