We are recruiting for an Airport Services Agent based in Medina, Kingdom of Saudi Arabia.
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Role Accountabilities:
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- Delivering the highest level of Customer Service at all customer touch points
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners’ activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
- Checking entry requirements (visas, residence permits) are met
- Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
- Handling of company mail
- Performing pre- and post-flight administration duties
- Handling baggage claims
- Ensuring compliance with QR Safety and Security requirements.
- On Time Performance
Qualifications
To be successful in this role you will need.
- High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
- Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
- Ability to work shifts, including weekends, is essential.
Please see below for all eligibility and requirements for internal applications.
Please note that any applications not meeting the criteria will not be processed.
- Employees must have completed a minimum 10 months in their current role to be eligible to apply for an internal move.
- Employees can only have two active applications at any one time.
- I-NOC is not required if this role reports to your current line manager within the same cost center.
- I-NOC is required if this role reports to a different line manager. Please note that I-NOC must be valid only for the position stated.
- I-NOC must be uploaded no later than the closing date stated on this vacancy.
Note: This is a Grade 03 role.
For clarification or if you encounter any problems uploading your documents/I-NOC please contact your Admin or the Recruitment Team for assistance. Unfortunately, we will not be able to process your application further if all HR criteria are not met.