Here at
Jet2holidays we are all about delivering a
VIP service to all of our customers. Our valued
Contact Centre Travel Advisor colleagues work as
One Team to
Create Memories our customers and deliver our industry recognised customer service, whatever the situation.
What will you do in the role?
- As a Travel Advisor, you will provide expert guidance to find the right holiday for our customers
- You will anticipate any questions our customers might have about their travel requirements and act as a subject matter expert for our procedures, policies and guidance
- Manage high volumes of customer queries including amending bookings, updating changes and processing payments prior to travel.
- Be knowledgeable and confident on our in-house systems; the ability to navigate and accurately update these systems is an essential part of ensuring we do all that we say we will for our customers.
- Add real value to customer conversations whilst achieving individual targets and KPI’s (including adherence and quality standards)
What are the key skills / experience you’ll already have?
You will have previous
telephone based customer service experience, ideally within the
contact centre or
travel agent industry. Previous Sales experience would also be desirable. A genuine passion for
going above and beyond for customers is required, along with excellent
communication skills, Previous experience in a
remote/home based role would also be beneficial along an aptitude for I
T packages and inhouse systems.
Please be aware the start date for this role is
13th February 2023 and you will join us for
9 weeks training from this date.
This role is available on a
part time (30 hours per week) permanent contract basis and your working pattern will include working a fixed shift basis – shifts involve working
3 or 4 days per week and all shifts include working 1 day at the weekend, with hours between 8:30am and 8:30pm.
Although you will work within a team, this role is home-based and as such, the ability to be
self-motivated and work well independently is crucial.
If you are successful, on joining us, we will provide a comprehensive virtual training and induction programme in order to give you the tools to perform the role, and ongoing training and coaching is part of our commitment to you.
We will also provide you with your
computer equipment, however a key requirement of the role is that you must have a s
uitable working space at home, along with a
high speed broadband connection. You must also be
based in the UK.
What can we offer you?
We have been recognised as one of the
Top 50 Best Places to Work in the UK on
Glassdoor and offer our valued colleagues a range of benefits including: -
- Competitive salary, with annual pay review
- Contributory pension scheme
- 34 days holiday entitlement per annum (including Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with
Jet2.com and
Jet2holidays!!