HQ. BARCELONA
Being part of the Volotea team means joining an international group of skilled and enthusiastic professionals on a mission to directly connect small and medium-sized cities in Europe, enabling inhabitants to travel enjoyably at competitive prices.
Hello! We are Volotea, the ‘local hero’ airline in Europe.
From our inception one decade ago, we have been among the fastest-growing low-cost airlines in Europe, and in 2021, we were awarded the Leading European Low-cost Airline at the World Travel Awards.
After 10 years in the skies, we are no longer a scale-up. With over 360 routes and 100 destinations in 16 countries, we have flown more than 45 million passengers in a fleet composed of Airbus A319 and A320.
In the last year alone, we have raised our travel capacity more than most competitors and increased our number of aircraft, routes, destinations, employees, and markets. Through it all, our team continues to lead and get stronger.
If you feel inspired by our story and are ready to take off with us, continue reading!
We launched in April 2012 and currently have more than 1600 employees in 2022. Our headquarters are in Barcelona, Spain.
Our main markets are France, Italy, Greece, and Spain. We have 18 operational bases: Nantes, Bordeaux, Toulouse, Marseille, Strasbourg, Lille, Lourdes, and Lyon in France; Venice, Verona, Palermo, Cagliari, Olbia, and Naples in Italy; Athens in Greece; Hamburg in Germany and Asturias and Bilbao in Spain.
We are hiring a Ground Operations Support (She/He/They) who is used to interacting with different cultural environments and can work in a challenging high-growth atmosphere.
Are you a skilled, positive, assertive, and sociable individual who enjoys working as part of a multicultural team? If your answer is yes, apply to come on board and make Volotea your next professional destination.
What you will do:
Airport support from OCC (operations control center)
- Airport support on daily doubts, system use or documentation requests.
- Exceptional requirements authorisations and requests.
- Delays monitoring and codification.
- Flight watch and support.
- Welfare assistance coordination with airports according to EU261.
- Airport database update.
Delays management and other incidences
- Assure the correct information is received by Handling Agents and Passengers in case of disruption and in coordination with Customer Response Team.
- Monitoring of assistance given and passenger status follow up.
- Cost control on assistance delivered.
Reports and Statistics
- Incidences daily reports in case of disruption.
- Daily coding report.
What do you need:
- Willing to work in a dynamic and multicultural environment.
- Willing to work H24 shifts in the operations control center (including weekends and nights).
- Airline previous background will be highly valued.
- Good communication skills.
- Teamwork is a must!
- High English level will be required (necessary to develop daily tasks, all communications by phone or email will be in English). Spanish, French, Greek or Italian is a plus.
Benefits:
- Flexible working hours and remote work once a week.
- Access to standby and ZED (Zonal Employee Discount) travel agreement. After 6 months you can fly with over 100 airlines worldwide for reduced rates.
- Flexible remuneration plan (transport, diet, private health insurance, training daycare).
- Low fare agreements in fitness centers.
- Parking discount.
- Daily free fresh fruit and coffee.
- Dynamic and inspiring working environment.
- Social activities: Team building sessions, monthly informal meetings with the top management, annual parties and company celebrations and time off for community service.
- Recreative area in our canteen: ping pong, video games and more.
Learn more about working at Volotea HQ. Watch our colleagues define it in one word.
Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.
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Learn more about working at Volotea HQ. Watch our colleagues define it in one word.