- $85,000 - $90,000 / year (based on experience) PLUS bonus potential of up to 20%
- Annual Car Allowance and Mileage Reimbursement
- Travel between San Francisco (SFO), San Jose (SJC), and Oakland (OAK) airport locations
- Human Resource Generalist Experience REQUIRED
- Union Labor Environment REQUIRED
- Full Benefits
We are food travel experts from SSP America. We’re passionate about bringing cool, authentic restaurants to airports that reflect a taste of place.
The Human Resources Manager will provide comprehensive HR support in the areas of employee relations, recruitment/staffing, compensation, employment law/compliance, benefits, organizational effectiveness, talent management, and training and development. The Human Resources Manager will report to the Sr. Regional People Leader and serve as a strategic business partner. The Human Resources Manager will also work closely with the Corporate HR Team to ensure high quality HR administration.
EMPLOYEE RELATIONS
- Respond to, manage, and bring employee relations issues to resolution.
- Investigate and resolve complex or high exposure employee complaints, issues and concerns regarding employment practices originating from various sources, including but not limited to grievances, Ethics & HR Hotline calls, general employee complaints, lawsuits, and complaints filed with federal, state and local agencies.
- Ensure execution of grievance and disciplinary policies and procedures and monitor to ensure fairness and consistency.
- Promote, monitor, and measure the effectiveness of employee relations activities.
- Ensure execution of employee relations programs/practices that create a positive organizational culture and enable management effectiveness.
PERFORMANCE MANAGEMENT
- Coach employees and managers on performance management and execution of performance improvement plans.
- Facilitate the administration of the hourly and management performance appraisal processes.
- Ensure execution of all performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans.
Compensation & Benefits
- Ensure effective communication of compensation and benefits plans and policies to employees.
- Facilitate the hourly and management salary review processes.
RECRUITMENT/STAFFING
- Identify staffing needs and participate in the interview and selection process for open management positions.
- Drive the hourly recruitment and orientation/training processes.
- Ensure the utilization of hourly recruitment tools & templates
- Minimize legal exposure and risks by educating and ensuring that management follows all applicable employment laws.
TRAINING & DEVELOPMENT
- Identify individual and location training and development needs.
- Facilitate classes and seminars.
- Ensure the completion of training programs (face-to-face, computer based) as required.
SUCCESSION PLANNING/TALENT MANAGEMENT
- Create, regularly review, and revise the location’s Talent Review and succession plan.
- Facilitate, participate in, and develop action plans arising out of the Talent Review process
EMPLOYMENT LAW / COMPLIANCE
- Ensure legal compliance with any and all applicable laws.
- Investigate and respond to Division of Human Rights claims.
- Partner with internal and/or external legal counsel to prepare for and/or respond to lawsuits or complaints filed by outside agencies.
- Attend mediations, arbitrations, and other court proceedings.
COLLECTIVE BARGAINING / LABOR RELATIONS
- Ensure execution of union initiatives and assist in the management of union activity (where applicable).
- Participate in collective bargaining activities, including contract administration, grievance responses, arbitration preparation, negotiation preparation, and strike contingency planning.
Company Policy, Mission, Vision, & Values Administration
- Manage the administration of all SSP HR policies and procedures.
- Cultivate leadership and ethical values in self and others through modeling and coaching.
- Provide effective and consistent messaging across the organization when communicating SSP’s Mission, Vision, and Values.
METRICS
- Conduct data analysis, as needed.
- Identify causes of turnover and develop strategies to improve retention.
- Prepare monthly HR metrics for the location..
HR STRATEGY
- Conduct needs analyses to identify and establish priorities regarding employee relations and human resource development activities.
- Provide input into the strategic HR planning process and help develop and shape organizational policy and decision-making.
Other General Duties
- Ensure execution of other initiatives as directed by Manager or required by Company
- Perform other HR related duties and administrative responsibilities as needed
Other Requirements
- Previous experience in a union environment REQUIRED
- 5+ years of HR Generalist experience
- Bachelor’s Degree in Human Resources, or related degree, or Foreign Equivalence preferred
- HR Generalist experience in restaurant, retail or hospitality preferred
- Experience managing HRIS systems
- High proficiency in Microsoft Word, Excel, PowerPoint, & Outlook
- Ability to manage heavy workloads. Effectively manage conflict situations leading to successful outcomes. Must be able to work under high pressure situations and meet tight deadlines
- Flexible schedule as business demands. Regular office attendance required
- Strong interpersonal skills
- Excellent oral presentation and written communication skills
- Excellent task management, multi-tasking and problem solving skills
EOE/D/V/M/F