Job Summary
Supervise the daily operation from an administrative and operational standpoint to ensure passenger service staff meets customer airlines’ targets while abiding by all Swissport and customer procedures and regulations.
Serves as primary point of contact with customer. Cover as manager on duty for Swissport in the absence of a Duty Manager.
Job Responsibilities
- Supervise and control staff scheduling, reporting and absences
- Control of daily staff payroll, hours, exceptions and overtime
- Monitors personnel appearance and compliance during the operation
- Maintains applicable safety and quality standards
- Maintains, updates company's manuals and documentation
- Enters daily hours into FSC
- Is responsible for overall discipline, conduct performance and morale
- Ensures that all assigned work is completed correctly, efficiently and in a timely manner
- Conduct a full investigation for each irregularity and submits appropriate written reports
- Captures and maintains Key Performance Indicators
Qualifications And Competencies
- University degree or equivalent
- 5 years leadership experience
- Bilingual English/Spanish preferred
- Extensive airport operational experience
- Computer literate with proficiency in MS, Excel,Outlook
- Knowledge of AE, FSC, SWP point system preferred
- Excellent leadership skills with a proven track record of managing people
- Above-average ability to work under pressure
- Flexible to work different working schedule including evenings, weekends and holidays.
- Excellent oral and written communication skills
- Previous Swissport account supervisor experience a PLUS
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About Us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 835 client companies at 280 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.
Primary Location
North America-US-FL-Miami International Airport (MIA)
Schedule
Full-time
Unposting Date
Mar 13, 2023, 10:59:00 PM
Organization
Operations Support