Crane Aerospace & Electronics is seeking to hire a Senior PC Network Support Technician on our cohesive, high-performing IT team in Fort Walton Beach, FL. Job Summary: The Senior PC Network Support Technician is to provide advanced technical support. Ensure proper computer operation so that customers can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The role is responsible for specialized technical work on network based computer software and hardware systems and performs daily customer focused ad hoc tasks as assigned. You would act as the primary IT contact who will be managing incoming incident and service requests. The ideal candidate has great customer service and communication skills with a passion for IT, is able to work in a fast-paced environment, and has a broad IT knowledge of Windows environments and networking concepts. Essential Functions: Providing technical support to primary office site, remote offices, and remote workers. Field incoming requests from customers via ITSM or IT Hotline in a courteous manner. Install, configure, and manage Windows 10 workstations/Laptops. Install, configure, or troubleshoot applications on workstations. Install, configure or trouble shoot printers. Assist customers on the use of VPN and associated security devices as well as troubleshoot issues related to WFH customers. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Could perform fixes at the remove or desktop level, including installing and upgrading software, installing hardware, and configuring systems and application. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Support Data Centers and Network Stacks as requested by respected Teams. Develop and maintain proficiency in the use of company-wide standard software. Participate and provide oversight on projects. Identify continuous improvement opportunities. Assists IT personnel in identifying the root cause of production defects. Manage the resolution of customer tickets according to established Ticket Management Process Provide 75% remote support using IT Remote Tools. Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics policies, procedures, and naming conventions. Any other task assigned by IT Manager or Leadership Minimum Requirements: Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of VOIP technology. Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service. Strong knowledge in Microsoft Office, Patch Management, desktop/laptop imaging, and inventory management tools. Excellent knowledge of computers (PC, Laptop) and peripherals. Excellent knowledge of configuring and trouble-shooting iOS based mobile devices. Strong customer service orientation, good written and oral communication. Attention to details with strategic and holistic mindset, self - motivated and directed. Working knowledge of managing tickets, follow up actions and close issues following IT Ticket Management Process. Ability to work in a fast-paced and changing environment, manage user expectations and Qualifications: Bachelor’s Degree in IT or 5+ years relevant experience. Minimum of 5+ years working in a Help Desk or a Desktop Support Senior Role. Minimum of 3 years of demonstrated success at the Client Services Senior level within a large organization. Must be flexible to work overtime, weekends, and on-call (once every 2 months) About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). We are committed to operational excellence and world-class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. Crane Aerospace & Electronics offers competitive salaries and outstanding opportunities for career growth and development. Some of our amazing benefits include 401k match, education reimbursement, and 12 paid holidays per year. You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Co. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law. #LI-CK1 #CAE