Customer Experience (CX) organization is founded on delivering the Delta Brand experience via welcoming, elevating, and caring service, offering distinctive and premium choices to our customers across all destinations, and personalizing the experience to create memorable connections and deepened relationship with Delta.
CX’s Center of Excellence team is established to unlock new capabilities for Personalization, Insights, and Analytics. This team will deliver tangible, immediate incremental value to Delta using Artificial Intelligence/Machine Learning, simulation, optimization, visualization, and advanced analytics
Primary Functions:
- Responsible for the development and maintenance of models and tools (e.g., forecasting, optimization, performance, etc.)
- Collaborates with COE team and business owners to take a data-driven approach in identifying key customer pain-points, uncover insights, and develop techniques to address these issues
- Detailed understanding of data science techniques, calibrating and enhancing existing models, and monitoring model performance
- Leverage emerging technologies and identify efficient and meaningful ways to deliver meaningful insights to the business
- Hands-on experience with data modeling, design tools, and business case delivery
- Presents analysis to business users in a digestible way
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- 6+ Years of Relevant experience
- Bachelor’s degree in data science, statistics, mathematics, computer science or engineering discipline
- Proficiency in SQL, CTE, window functions, temporal data)
- Proficiency in Python and data-focused packages (e.g., Pandas, Numpy)
- Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Working knowledge of statistical/machine learning tools (e.g., SAS, R, TensorFlow) preferred
- Working knowledge of “Big Data” solutions such as Hadoop, NoSQL, MapReduce, etc. preferred
- Experience in designing data models for cloud-based solutions from leading cloud providers such as AWS, Azure, etc.
- Self-motivated and take pride in building great experiences for users, whether they are employees or customers.
- Resourceful in finding the data and tools you need to get the job done
- Not afraid to ask for help when you need it, or help teammates when they need a boost
- Intensely curious about finding a solution to the pain-points of our customers along the entire travel experience