At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Reporting to the Director, Cargo Operations.
With general direction from the Director of Cargo Operations, Manager Cargo Regulatory Compliances serves as primary cargo liaison to TSA, CBP, DOT, FAA, DOD, USDA, IATA, and other Federal, State, and Foreign Government agencies as it relates to cargo regulatory compliance as well as the carriage of dangerous goods and hazardous material.
- Develop and implement comprehensive cargo regulatory compliance policies and procedures to ensure adherence to international and domestic cargo regulations, industry standards, and best practices. Regularly review and update these policies to align with regulatory changes
- Monitor and ensure Hawaiian Airlines Cargo compliance with applicable cargo regulations, such as IATA Dangerous Goods Regulations (DGR), Transportation Security Administration (TSA) requirements, Customs and Border Protection (CBP) regulations, and other relevant regulations specific to the industry and region of operation
- Plan and execute regular audits and inspections of cargo operations, documentation, and processes to identify compliance gaps and implement corrective actions. Collaborate with internal and external stakeholders to ensure compliance with regulatory requirements
- Liaise with regulatory agencies, industry associations, and other stakeholders to stay updated on regulatory changes, seek guidance on compliance matters, and actively participate in industry forums related to cargo compliance
- Acts as Hawaiian Airlines Cargo representative to the TSA Cargo Security Council and Airlines for America (A4A) cargo working groups
- Respond to compliance incidents, such as non-compliant shipments, security breaches, or regulatory violations. Conduct thorough investigations, document findings, and implement corrective actions to prevent future occurrences
- Serves as the primary point of contact for dangerous goods and hazardous material subject matter expert for Hawaiian Airlines Cargo
- Review ground handling contracts for compliance, driving adherence to SLAs and continuous improvement as it relates to cargo regulatory compliance
- Works with Hawaiian Airlines Training Department to develop training curriculum based on current policies and procedures. Ensures that changes to cargo policies and procedures are immediately reflected in applicable training. Ensure training compliance in all regulatory categories
- Partner with cross-functional teams, including operations, safety, legal, quality assurance, and customer service, to ensure a coordinated approach to cargo compliance. Provide guidance and support in addressing compliance-related issues or inquiries
- Mirrors and fosters a work culture that is based on Company purpose - “Aloha in everything we do” - and values of Malama, Ho’okipa, Lokahi, and Po’okela
- Other duties as assigned
- Bachelor’s degree in a relevant field such as logistics, supply chain management, security, or transportation or an equivalent combination of education and related working experience
- Minimum 5 years of experience in cargo regulatory compliance or a related field
- Expert knowledge of international and domestic cargo regulations, including but not limited to IATA Dangerous Goods Regulations (DGR), Transportation Security Administration (TSA) requirements, and Customs and Border Protection (CBP) regulations
- Strong understanding of industry standards and best practices in cargo handling, documentation, and compliance
- Experience in developing and implementing compliance policies, procedures, and training programs
- Excellent communication skills, both verbal and written, with the ability to effectively communicate complex regulations to stakeholders at all levels
- Strong analytical and problem-solving skills to assess compliance risks and develop mitigation strategies
- Ability to work in a fast-paced environment and manage multiple projects simultaneously
- Strong attention to detail and accuracy in reviewing and auditing cargo documentation
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- Master’s degree in a relevant field
- Professional certifications related to cargo compliance, such as Certified Dangerous Goods Professional (CDGP) or Certified Cargo Security Professional (CCSP)
- Experience working with regulatory agencies and industry organizations, such as the Federal Aviation Administration (FAA) or International Air Transport Association (IATA)
- Experience in leading a team and managing compliance initiatives across multiple locations
- Proven track record of successfully managing compliance audits and inspections
- Ability to influence and collaborate with cross-functional teams to drive compliance initiatives
- Knowledge of sustainability and environmental regulations related to cargo transportation
About Hawaiian Airlines
Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best
list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.