There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities
The Business Analyst will own drafting and managing the requirements of the Crew Scheduling Digital Solutions Recovery System (SRS). SRS allows airline to recover aircraft, and crew schedules holistically and with results that improve customer service, reduce disruption costs, and increase crew resource utilization. This role will work closely with Product manager, Business owners and other IT team members in scoping, analysis, case development and will work closely with our Analytics and Business partners to transform and modernize the software platform for next several years. Join us on a team that will work with a broad scope of dedicated individuals and influence direction of the future of Crew Scheduling Digital Technology.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
Responsible for collecting and documenting business, functional and technical requirements
Creates user stories to be implemented by the cross-functional agile teams in support of digital product development, integration, enhancement, or maintenance
Experience working in Agile development environment
Hands on experience writing test acceptance criteria, test cases and assisting QA teams in building test plans
Proficiency in any application life cycle management (ALM) tools such Azure DevOps (Preferred), JIRA etc
Provide support to the Product Owners, Team Leaders, and the Business Unit Product Managers to define business rules and data analytics that can assist in enhancing the digital portfolio strategy
Guides the team to ensure a solid understanding of the requirements, expectations, deliverables, dependencies and the end state vision of the features that are being developed
Provides guidance and facilitates conversations as needed on sizing stories, choosing stories for sprints, splitting stories and determining technical story details
Coordinates with the Product Owner on prioritizing and grooming the product backlog
Assist end users with creating User Acceptance Test plans and execute the same
Work with QA engineers to help design test automation and execute test cases if needed
Effectively communicate relevant information to key stakeholders including software developers, architects etc.
Support strategic goals by leading business planning sessions as required throughout the software release planning cycle
Excellent problem-solving, listening, written and verbal communication, and decision-making skills
Reliable, punctual attendance is an essential function of the position
Successful completion of interview required to meet job qualification
Bachelor’s degree in information technology, Finance, Business or related field or equivalent experience
Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
Prior experience and strong domain knowledge on Airline Crew Scheduling
Solid technical background with understanding and/or hands-on experience in software development and web technologies