Sales and Station Agent

Do you want to become a member of rapidly growing Turkish Airlines?

SALES AND STATION AGENT

Job Description:

• Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the General, Airport or Sales Manager.

• Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.

• Performs reservation/booking for the passengers applying to the counter.

• Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.

• Performs Endorsement and Rerouting processes.

• Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.

• Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.

Desired Skills & Experience

• Master/Bachelor degree or at least high school graduation
• Permanent residence permit in Malta (The Company will not provide or assist with work permits)
• Minimum 1-year Experience in civil aviation or tourism
• The ability to cope with situations that create pressure
• Excellent command of English and Maltese
• Availability to work in shifts, including overnight
• Being a team player along with having the capability to work independently when necessary
• Ability to handle multiple tasks simultaneously
• Good knowledge and experience of a major Computer Reservations System (Troya or Quickres is a plus)
• Strong oral and written communication skills
• Sense of responsibility
• Ability to make decisions accurately and effectively