Passenger Service Professional (m/f/diverse) (permanent, multiple positions)

Is working in the service industry your vocation? Do you love being a host? Would you relish experiencing the fascinating airline industry and the atmosphere of an international airport up close? Then join our team and help our passengers enjoy a special travel experience before they even take off!

Tasks

As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport. Your tasks will include:

• Supporting and advising our passengers and our partner airlines
• Assigning seats and processing baggage at the start of the journey
• Securing and checking required travel documents
• Coordinating the boarding process and ensuring punctual departure
• Assisting passengers in the event of lost luggage
• Assisting and advising passengers in the event of flight delays
• Looking after passengers in our lounges
• You can find out more about this entry-level opportunity here.
  
  

Benefits

• Jobticket / Subsidized public transport
• holiday / Christmas bonus
• Flight privileges
• Old-age provision / employee retirement
• Free parking
• Payments layer supplements
• Work clothes are provided
  
  

Requirements

Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements:

• Completed commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession
• Fluent German (spoken and written), advanced English
• Skill in working with IT applications
• Demonstrate intercultural awareness
• Be composed and diplomatic even in difficult and time-critical situations
• Show a distinct willingness to serve
• No visible tattoos or piercings
• Time management skills
• Take a quick, straightforward approach to problem solving
• Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests
  
  

Company

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.