Reports To: Assistant Manager Cargo Manager On-Duty
Achieve operational efficiency and maintain the customer satisfaction through a careful planning, monitoring, motivating and co-ordinating the activities in Cargo Operation Centre to achieve the optimum use of the resources, including but not limited to human resource
Ensuring both safety and regulatory requirements are met
Ensuring laid-down procedures and guidelines are carried without ambiguity and tackle service failure problems through investigations, analysis to preclude recurrence
Monitor the trend of different irregularities, take up with relevant parties for improvements
Ensuring the effective communicate with Shipper/Consignee/Government Agencies on all enquiries
Monitor the performance of suppliers (HAS, CPSL, G4S) to ensure CX standards are meet
Key Responsibilities
Procedures and Guidance
Set clear procedures, guidelines to staff by means of briefing, email and give recommendations to MOD/COCM-Ops for circular issuance
Uphold ramp and warehouse safety through reminder to airside staff
People Management
Motivate the performance of individual working group by regularly reviewing skills for job enrichment
Optimize manpower ensuring all services provided are up to or exceed standard.
Utilize manpower and resources in a cross-unit basis particularly in the event of flight interruption and absence of staff
Verify daily attendance report and take appropriate actions including interview in relation to sickness and attendance of staff
Daily Operations
Monitor e-AWB acceptance performance
Monitor ULD inventory, transfer and release status as well as to manage ULD supplier performance
Ensure the special cargo movements as planned and remediate when any discrepancy
Oversee all flight situation, maximize space and weight utilization for all outgoing flights
Uphold loadsheet accuracy as well as optimizing flight trimming performance and arrange manual loadsheet quarterly
Ensure accuracy of weight statement, flight reports and documents
Arrange special handling or loading arrangement when required (e.g. odd-sized / heavy cargo, horse shipments, etc.)
Handle and take follow up action on incident reports including transhipment irregularity
Take appropriate actions when Cargo Alert is being activated
To complete a Process (C2K) performance – Daily Record Sheet
Monitor proper use of equipment which includes van, walkie-talkie and other company assets
Provide quick response and supervise team on disruption handling
Flexibility to work on shift schedules (including overnight and weekends)
Perform duties as delegated by AM-MOD
Project management
Support on the company new initiatives by inputting the needs and constraints from operations
Derive new work processes on the new products or initiatives roll out
Support on IT maintenance and enhancement
Assure the optimization of the Cargo Agent Operation Program
Requirements
Education qualifications
Post-secondary qualification
Experiences
Minimum 5 years’ experience in airline industry (cargo operation would be an advantage) and with 3 years supervisory level experience
Job related knowledge
Freighter load control and freighter ramp/loading operations experience would be an advantage
Skills And Language Requirements
A self-motivated team player and confident leader with excellent people management skills
Excellent interpersonal and communication skills with the ability to interact with people at all levels
Strong problem solving, decision making and organizing skill
Good command of both spoken and written English and Chinese
Able to work independently and under pressure
Shift duty is required
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
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