Sales Agent

Sales Agent

Are you ready to embark on a rewarding career as a Sales Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office, Airport Office, or both. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!

Job Description

• Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the General, Airport or Sales Manager.
• Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
• Performs reservation/booking for the passengers applying to the counter.
• Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
• Performs Endorsement and Rerouting processes.
• Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.
• Maintains constant communication with agencies regarding to their questions and requests via e-mail and through telephone calls.

Desired Skills & Experience

• Bachelor's degree or at least high school graduation.
• Permanent residence permit in the respective country (the company does not provide or assist with work permits).
• The ability to thrive in high-pressure situations.
• Excellent command English and local language(s)
• Availability to work in shifts, including overnight shifts.
• A team player who can also work independently when needed.
• Ability to multitask effectively and handle multiple tasks simultaneously.
• Strong oral and written communication skills.
• Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.

We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 346 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.