Posting Close Date: 04/10/2024 (Please note the posting will close at 11:59pm MST)
Hybrid Work:
This position is eligible for hybrid work, within Calgary AB from the WestJet campus 2-3 days / week.
Overview of role:
WestJet has reached an exciting phase of recovery from the global pandemic as the Group looks to significantly expand its capacity over the next five years. This will require discipline to ensure we continue to deliver safe, reliable, and friendly air travel to our Guests, at a cost profile that remains strongly competitive in our aviation industry.
The Senior Specialist, Process & Lean is a passionate Lean practitioner responsible for driving organizational efficiency with teams across the organization including frontline, back office, and senior leadership. Reporting to the Senior Manager, Process & Lean, they will coach these groups to solve problems in the time and place they occur, focusing on streamlining processes to make them candidates for digitization and automation. This position will require the successful candidate to immerse themselves in significant facilitation events, coaching and teaching Lean thinking & problem solving to demonstrate how a Lean mindset can drive positive business outcomes. By integrating Lean principles with digital initiatives, they enable the organization to achieve cost savings, improve efficiency, increase productivity, and foster innovation.
Key deliverables include:
Lead, plan, and facilitate Kaizen events with Global Leadership Team (GLT)/Department Leaders to solve complex problems with interdepartmental cross-functionality - Formalized problem solving executed through multi-day Kaizen events. Emphasis on larger initiatives with potential for automation to drive more than $1M in cost reduction per event and/or 50% in efficiency & productivity improvement.
Champion and teach disciplined root cause problem solving at all levels in the organization and assist in creating a Lean Centre of Excellence in the company. Mobilize a Lean company culture through showcasing the value of Lean skillsets & mindsets so that each business unit begins to develop this within their own teams.
Coach and teach Lean practices to the organization through war room design and operation, command center, obeyas, kaizens, etc. Drive a bias for action using visual management and disciplined root cause problem solving.
Create visual displays of data to help others understand complicated concepts more easily.
Assist the development of Lean tools and templates for use in various Lean initiative workshops. Support simulation-based training events to certify Lean Problem Solvers and Kaizen Facilitators; schedule and coordinate training events, prepare and organize training materials, assist with event facilitation.
Create the foundations, requirements, and MVP (Minimum Viable Product) for processes that can be automated and digitized by the Digital Delivery team.
Experience and qualifications:
Bachelor’s degree or equivalent experience.
Lean / Six Sigma Black Belt or other advanced Lean certification is strongly preferred.
5+ years of relevant hands-on experience leading & supporting continuous improvement opportunities in a complex environment.Strong knowledge & hands on experience with Lean concepts, practices & methodologies such as Kaizen, VSM, Value-Added Analysis, Visual Management, 5S, A3 Thinking, Standard Work, Error-Proofing, TPM, Kanban, Single Piece Flow and Quick Changeover (SMED) etc.
Experience facilitating Kaizen events and can show demonstrated success from these events.
Experience facilitating Lean training using simulations and hands on real-world examples.
Exceptional facilitation skills with specific focus on coaching stakeholders of various levels on problem solving using Lean thinking.
Strong verbal and written communication skills, including the ability to positively influence the behavior and performance of peers and leaders, and positively impact the decision-making of senior management.
Ability to adapt to a dynamic and changing environment, working collaboratively across all levels of the organization.
Previous airline or aerospace industry experience is an asset, especially within an operational context.
Ability to influence at all levels of the organization.
Strong conflict management, change management and ability to resolve project & people issues at multiple levels across the organization.
Ability to connect with team members and stakeholders to build strong relationships and establish trust.
A solutions-oriented practitioner, who fosters a culture of creativity, innovation, common sense, and proactivity.
Highly collaborative and team-oriented approach.
Naturally optimistic with high resiliency, ability to drive the best outcome for the company in all scenarios.
Naturally curious, highly organized, and detail-oriented self-starter that takes immense pride in delivering high-quality results.
Unquestioned business ethics, personal integrity, and a genuine commitment to WestJet’s values
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs
Relocation services may be available
Think we are a fit? Apply now!
About WestJet Group Of Companies
Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Airlines and Aviation
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