Consultant - Customer Service Training

Job Description

Role and Responsibilities

• Participate in the periodic training needs analysis for customer service skills across IFS
• Assist in the development and rollout of timely as well as effective & innovative
• Advanced Customer Service training solutions to address the above-stated gaps across IFS (every quarter). This would require training to be done at stations & bases across the network (every quarter)
• Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining
• Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards
• Participate in the development and updating of Customer Service Procedures for IFS as well as AO&CS
• Ensure the processing and consolidation of all training records pertaining to Customer Service Training
• Upskill & develop self-on-related professional skills
• To be aware of the developments in the field of learning (especial focus on Customer Service) through research and networking
• Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting training and checks, as required, across the IndiGo network
• Multiskill self into any other related soft skills as required by the organization and at the discretion of the Manager – ifly (Soft Skills & Leadership Training)
• Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager – ifly (Soft Skills & Leadership Training)
• Duties are not limited to the above and some duties can be delegated at the discretion of the Manager – ifly (Soft Skills & Leadership Training)
  
  

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, colour, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"