Introduction
Your next workplace is the sky
You love to travel, and you love fair, friendly and frequent flights. We’re a new airline
with deep roots in the industry, and we’re looking for people like you!
Join our crew. Overview
Reporting to the Chief Operating Officer, the Director, Inflight will be responsible for managing all activities pertaining to Lynx Air’s Cabin Crew.
Benefits:
- Industry competitive salary
- The chance to be part of building something from the ground up. Aggressive growth plans of the organization mean there is no limit to how far you can grow your career with the organization
- An environment that promotes a healthy work-life balance
- Open and collaborative work environment. You bring your great ideas, and we will put them to action
- Comprehensive benefits plan including dental, vision, and paramedical coverage
- The opportunity to travel where we fly. Not only do you get to travel standby on our airline, but we allow you to share that privilege with 6 unrestricted designates
Responsibilities
- Provide strong, visible and inspired leadership to the Lynx Inflight team
- Responsible for leading the Inflight team to deliver a consistent and superior Inflight experience.
- Responsible for leading the Cabin Safety trainers as well as the Inflight Manager and TL’s in a way that fosters a cohesive, and collaborate team environment.
- Establish and maintain a regular cadence of communication with the frontline cabin crew, ensuring regular feedback is received and responded to
- Invest time connecting with the Inflight team on current and future issues related to cabin crew working condition
- Responsible for executing on Inflight’s Strategic plan by working collaboratively with other departments.
- Achieve a safe, reliable, efficient and cost-effective work force to ensure Lynx’s continued growth plans are met
- Responsible for overseeing Inflight Training policies and procedure
- Responsible for Inflight budget; with a focus on reducing costs when possible
- Responsible for ensuring operational goals are being met, (ie. on time performance, uniform standards, guest experience)
- Responsible for working cross-functionally to mitigate operational constraints and resolve IROP’s as quickly and efficiently as possible.
- Responsible for managing cabin crew and Manager/TL performance (and working with appropriate stakeholders to ensure compliance with policies and processes)
- Responsible for the hiring of cabin crew members
- Responsible for the coordination between all departments and Inflight (including Flight Operations, Technical Operations, and Airports Operations to achieve operational and company goals.
- Other duties as assigned.
Requirements
- Five (5) to ten (10) years' experience in progressive leadership leading large, diverse teams, previous Inflight leadership experience an asset
- Previous experience as a cabin crew member, AC type 737 considered an asset
- Canadian Aviation Regulations (CARs) knowledge
- Willingness to travel frequently (up to 50%)
- High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
- Strong attention to detail and organization
- Self-starter-must have a positive attitude and strong desire for success
- Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
- Must pass a background check and pre-employment drug screen
- Must possess a valid passport
- Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
- Knowledge of external agencies and their function as it relates to Airport Operations
- Effective communication skills, both written and verbal, with diverse groups of people
- Ability to work autonomously in an entrepreneurial environment
- Time management skills with the ability to manage multiple priorities at once, maintaining a positive work environment
- Proficient with MS Office Suite (Outlook, Work, Excel, PowerPoint & Teams)
- Demonstrated ability to work with initiative and creativity when managing multiple projects, under constant deadline pressure