United States, Georgia, Atlanta
Reservations & Cust. Care
15-Sep-2023
Ref #: 22655
How you'll help us Keep Climbing (overview & key responsibilities)
The reservations learning strategy team is looking for highly motivated, creative, collaborative individuals with strong business acumen to help us lead our learning transformation and build the learning organization of the future. The goal is to modernize our approach to drive performance for our Domestic and International Customer Engagement Centers while continuously improving the learning experience for our employees.
Key responsibilities include:
- Own the 3-year strategic roadmap for the learning transformation including planning, communication, and implementation
- Lead a series of pilot programs to help solidify understanding and confidence in roadmap initiatives
- Act as a business consultant to recommend new or existing solutions to close skill gaps
- Conduct performance analysis to measure learning impact on reservations KPIs and employee engagement
- Recommend cost effective solutions to meet business needs by consulting across team and business to diagnose problems
- Generate and incorporate insights into a cohesive story that clearly addresses business questions
- Influence the design of modern and innovative learning that embeds performance support and increases knowledge retention
- Manage projects requiring cross-functional input from strategy, finance, technology, field leader, and reservations specialists
- Support the efficient and consistent operation of the learning division by updating, refining, or supporting development of clear processes
- Embed diversity and inclusion practices into all learning programs to increase employee engagement
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need To Succeed (minimum Qualifications)
- 3 - 5 years of experience in conducting learning analytics or learning operations
- Qualified candidates must be able to effectively communicate with all levels of the organization
- Advanced Microsoft Office skills (Outlook, Word, PowerPoint, and Excel)
- Analytical adeptness with the ability to draw insights from data coupled with a strong business acumen approach to strategies and solutions
- Program and project management experience with advanced communication and presentation skills with a proven ability to influence and achieve win-win solutions
- Understands the principles of assessment, program design, delivery, and development of metrics in large complex organizations
- Ideally, time spent in a Business Partnering or Center of Expertise (CoE) role
- Working knowledge of the following HR/OD/OE processes: talent acquisition, retention, learning & development, competency modeling, coaching and mentoring
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
What Will Give You a Competitive Edge (preferred Qualifications)
- Airline/hospitality/retail industry experience preferred
- Bachelor’s Degree preferred or five plus years of relevant experience; Master’s in Human Resources, Organization Effectiveness/Development, Talent Management, Business, or related field of study will set you apart