At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
Reporting to the Senior Manager of Loyalty, this position will be the Subject matter expert (SME) on all things related to the HawaiianMiles Loyalty Program, support strategic growth, and execute program initiatives and business projects.
Key Responsibilities
Subject matter expert (SME) on all things related to the HawaiianMiles Loyalty Program
- Manage key aspects of the HawaiianMiles program including but not limited to administering program rules, mileage credits and redemptions, elite benefits and partners
- Leverage data to identify insights, trends, and solutions for product/program performance, KPIs, etc.
- Build and facilitate product/program training sessions; manage/maintain program policies and procedures
- Work with departments across Hawaiian Airlines to deliver member entitlements, enhance member experience, solve operational challenges, and support other business needs
Support strategic growth
- Enhance and improve product offerings to optimize and increase customer acquisition, retention, and engagement
- Execute and manage marketing initiatives and program related projects from start to finish by working with supporting teams
Execute program initiatives and business projects
- Work with analytics team to provide reporting and analysis for business or marketing initiatives
- Partner with IT to draft business plans and business requirements; serve as SME (subject matter expert) on all matters related to HawaiianMiles program such as troubleshooting issues and providing solutions
- Provide and present updates on programs or products to leadership teams
- Plan and execute member engagement / acquisition promotions, campaign, and/or events
- Other duties as assigned or directed
Minimum Requirements
- Bachelor’s degree or an equivalent combination of education and related working experience
- 2 years of professional work experience, preferably in airline marketing or travel related industry
- Proficient in MS applications: Outlook, Word, Excel, Teams, and PowerPoint
- Critical thinking and investigative skills a must, strong problem solver
- Strong communication skills (both verbal and written); must be able to effectively communicate with internal departments and external customers / business partners
- Must be able to work independently and cross functionally with internal and external partners
- Must be detail-oriented with the ability to multi-task and prioritize duties
- Ability to learn and use new database and software platforms to support program servicing
- Analytical skills are a must to drive program growth and engagement
- Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
- In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
Preferred Qualifications
- Experience working on IT-related projects/initiatives
- Knowledge of Hawaiian Airlines operations
- Experience in strategic planning
- Experience building and executing business cases for new initiatives
- Proficient in specialty applications such as Tableau and Asana
About Hawaiian Airlines
Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped
Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.