Customer Service and Sales Agent

Soar to new heights in the aviation industry!

Join Swiss WorldCargo as a Customer Sales & Service Agent and embark on a journey of excellence. Serve our global customers, coordinate air cargo shipments, and be a valuable part of our team connecting the world.

Apply now and take flight with Swiss WorldCargo!

Tasks

Your main tasks include, among others:

• Serve as primary interface between our customers and Swiss WorldCargo
• Efficiently manage customer inquiries, reservations and rate requests
• Participate in phone sales actions and other short-term marketing activities
• Support marketing communication to build positive customer awareness of SWC news and service development
• Actively communicate relevant developments within you team, head office in Switzerland, other network stations and the local cargo-handling agent
• Assure the services provided by handling agents meet Swiss WorldCargo’s industry leading quality standards
• Provide instructions to handling agent
• Supervise handling agent to ensure compliance with various types of company & government regulations: e.g. safety, security, etc. (TSA, CBP)
• Perform other tasks and/or projects, as assigned
  
  

Benefits

• Family Policy
• Flex Holidays
• Flight privileges
• up to 60 Sick Days
• Education
• 401k plan
• Long Disability
• Life Insurance
• Commuter Benefits
• Short Disability
• Employee Assistance Program
• 15 Vacation Days
• Healthcare
  
  

Requirements

To be successful in this role, you will need to have a combination of the below requirements:

• College Degree preferred
• Experienced in one or more of the following environments: customer service, air cargo, aviation, logistics, operations
• Impeccable customer service attitude
• Initiative, reliability and quality oriented attitude
• Good organizational skills
• Ability to work both independently and as part of a team
• Ability to convincingly promote the quality image of Swiss WorldCargo
• Good knowledge of Microsoft Office applications Outlook, Teams, Word, Excel, and CRM Tools
• Excellent command of English language: fluent in speaking & writing
• Proficient command of another language: fluent in speaking & writing would be a benefit
• Authorized to work in the U.S.
• Willing to work shifts
• Ability to travel internationally
• CV/Resume and Cover Letter required
• Company will not provide relocation assistance
  
  

Company

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.