Technician, Compliance Systems Management

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Reporting to the Manager, Compliance Systems Management, the Compliance Systems Management Technician is responsible for the security and configuration control of aircraft loadable software parts. They are responsible for the creation, monitoring, and management of aircraft time controls and compliances within the maintenance tracking systems. They are responsible for the regulatory systems to ensure tracking, compliance, and reporting of FAA and OEM mandatory directives and bulletins. Also includes 787 unique items such as e-Enabling and Loadable Software Aircraft Parts Library.

Key Responsibilities

• Follows strict processes and controls to ensure the configuration control and security of aircraft Loadable Software Parts.
• Carry out the retrieval, the storage (library), and the distribution of aircraft Loadable Software Parts.
• Act as a Loadable Software Aircraft Parts Management Librarian (LSAPL).
• Support maintenance with the distribution of Loadable Software Parts and help investigate configuration or system errors.
• Researches and makes the necessary entries or updates to the maintenance tracking system (TRAX) related to software parts for aircraft configuration, effectivity, and applicability, using aircraft approved substantiating data.
• Review and update time-controlled components in the maintenance tracking system, assuring all OEM, CMM, and Maintenance Program requirements are upheld, such as Life Limited Parts (LLP) and Hard Time components (HT).
• Prepare, create, and review builds of incoming and outgoing major components, in accordance with last shop visits, into the maintenance tracking system (TRAX).
• Contribute to the continuous improvement of Receiving Inspection transaction in HA’s M&E IT System.
• Accomplish in a timely manner the updating of time-controlled components and compliances in the maintenance tracking system (TRAX) in support of the Receiving Inspection process.
• Monitor, support, and correct errors in HA’s M&E IT System for controls and compliances updated during the Receiving Inspection process.
• Coordinate and document the review of OEM/vendor SB’s and SL’s with Engineering to determine if applicable procedures should be implemented.
• Maintain an accurate log of ADs, SBs, AOTs, Operator Bulletins and Alerts - including tracking and recording final disposition for each.
• Monitor and report back to OEM the completion of OEM/vendor SB’s and SL’s.
• Administers the AD Coordination / Technical Review Group (TRG) meeting with key stakeholders to ensure regulatory compliance is maintained (monthly).
• Meeting subject includes but is not limited to airworthiness directives (AD), original equipment manufacturer (OEM) and vendor service bulletins (SB), service letters (SL), alert operators’ transmissions (AOT) and notice of proposed rulemakings (NPRM) documents.
• Maintain minutes and accurate log of all dispositions from the TRG/AD meeting.
• Perform additional duties as required by the Manager – Compliance Systems Management
  
  

Minimum Requirements

• Bachelor’s degree, or 2-year certificate in a related field of study from an accredited University or Community College, or A&P license.
• Experience in the use of aircraft maintenance and specification documents.
• Basic knowledge of aircraft systems.
• Proficient in standard Microsoft Office software (Word, Excel, PPT, etc.)
• Able to possess an AOA badge
• Good organizational and prioritization skills, and a demonstrated ability to act as an effective change agent
• Good verbal and written communication skills and ability to summarize complex technical matters. Must be able to confidently and professionally represent Hawaiian to members of federal authorities and industry
• This position is considered as an essential worker, required to work on-site to support Tech Ops and available for field assignments as required
• This position may be required to promptly respond after hours (24/7). Must be able to travel, work flexible hours, and work beyond regular hours, including weekends, holidays, and non-traditional hours.
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
  
  

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $70,000 - $92,000.

Preferred Qualifications

• Previous aviation experience with FAR 121 and/or Part 145, or military equivalent.
• Familiarity with TRAX maintenance software.
• Experience with aircraft Loadable Software Parts and associated systems management.
• Experience with FAA and EASA AD regulatory compliance.
• Knowledge of Federal Aviation Regulations (Parts 25, 121, etc).
• Familiarity with Airworthiness Directives and Manufacturer Service Bulletins
  
  

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.