Solution Engineer, Manager

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

As an Airport Solution Engineer, Manager, you will support the solution design by orchestrating the solution and technology choices within SITA Airport portfolio/product solutions used to meet the business requirements of SITA customers. This includes providing guidance/advise in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.

 WHAT YOU WILL DO:

• Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of SITA portfolio solutions and evolving technologies in ATI industry.
• Design / coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Building business case that comprises of all the solution components that includes both software and infrastructure solution and pricing, and getting stakeholders’ concurrence on the same, and getting business approval.
• Handing over the solution to Delivery organization for the successful customer bid and supporting the delivery over a period to get the solution delivered as per the solution designed.
• Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Support account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participate in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

EXPERIENCE:

• Degree or equivalent experience in Engineering or Computer Technologies
• 10+ years of experience of experience in Information Technology Industry.
• 8+ years of experience in technical Pre-Sales or consulting (business and technical) role.
• 5+ years of experience in Airport Transport Industry technology.
• Well versed in Airport business solutions is mandatory, including Airport Passenger Processing Systems (such as Common-Use, Passenger Reconciliation, Passenger Flow Management, Self Service and Biometric Solution, DCS Integration, LDCS, etc.), Baggage Management Systems (such as Baggage Reconciliation, Bag Message, Lost & Found, etc.), and Airport Operation Systems (such as AODB, Fixed and Mobile Resource Management, ACDM, Airport Vision, Airport Voice, etc.).
• Familiar with Airport solution infrastructure, e.g., on-prem and cloud hosting, networking (WAN and LAN), various server hardware & software stack, edge equipment, and airport common-use peripherals, etc.
• Having Airport certification (IATA/ICAO) is great plus.

WHAT WE OFFER:  

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).

⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!

🙌🏽 Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.