Cabin Crew Career Talent & Development Executive (1-year contract)

Role Introduction

Reports To: Assistant Manager, Cabin Crew Career Development

The job holder is responsible to support the design and execution of career development strategies for Cabin Crew in our Inflight Service Delivery, and participating in assessment and selection activity for promotion, progression and retirement age extension interviews. The job holder is also accountable for contributing to various HR projects and daily operations to enhance cabin crew engagement and development.

Key Responsibilities

Crew Crew Career Development

• Lead the execution of Cabin Crew Career Development strategy, including selection processes, job advertisement creation, promotion criteria, screening, selecting, offer, and training roster arrangement
• Lead the promotion assessment and retirement age extension (RAE) process including but not limited to liaise with different stakeholders, prepare and conduct briefing, design and implement the activity rundown, take part in panel interviews, result consolidations and result announcement etc.
• Design and implement assessment tools and systems for progression, promotion and RAE selections
• Take part in role plays and panel interviews for progression, promotion and RAE assessments
• Support managers in reviewing promotion and RAE processes and propose alignment with Corporate strategy
• Manage recruitment-related technology platforms (HireVue, Cut-E, Learning HUB etc.)
• Oversee the roster arrangement for secondee, progression and promotion training
• Handle CXposure requests from other departments. Shortlist candidates and conduct interviews if necessary
  
  

Continuous Improvement and Others

• Support the digitalisation project for workflow review
• Guide and support Cabin Crew Career Development Officer in providing administrative support
• Deputise for Assistant Manager Cabin Crew Career Development and support Cabin Crew Career Development Officer when required
• Take up and support any ad hoc projects assigned by Assistant Manager, Cabin Crew Career Development
  
  

Requirements

• Tertiary education
• Strong customer service background and at least 3 years’ experience working in customer service sector
• Good understanding of cabin crew culture
• Experience working in HR / Talent Acquisition roles and Cabin Crew roles advantageous
• Experience working with recruitment platform advantageous
• Good communication skills (both verbal and written) in English and Cantonese
• Strong influencing and relationship management skills
• Able to work independently, handle multi-task and projects
• Proactive, high drive, attention to detail
  
  

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.