If you are passionate about delivering fantastic customer service, this could be the role for you. Join Jet2.com as a Passenger Service Agent and help us send our all-important customers on holiday!
What Can We Offer You?
We offer our valued Ground Operations colleagues a range of benefits including: -
£12.17 per hour, plus an extra £3.04 per hour allowance for unsociable hours.
Free Car Parking for all our colleagues at the airport
Our famous Red Uniform is provided to you
34 days holiday entitlement per annum (pro rata for part time hours)
Rest areas for colleagues to relax during your breaks
Colleague recognition through our ‘Great Deal Friendlier’ Awards scheme
Recommend a Friend scheme (£250 for successful referrals)
A dedicated, paid training course to give you the skills to perform the role
Colleague discounts on Jet2holidays and Jet2.com holidays and flights
Local colleague events and incentives
Annual pay review
Contributory pension scheme
3 x Salary Life Assurance
Cycle to Work Scheme
Access to Mental Health First Aiders
Employee Assistance Programme including professional counselling
Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
What will you do as a Passenger Service Agent?
Provide a warm and friendly welcome to our customers as they arrive at the airport.
Check-in customers for their flights, issuing boarding passes, checking passports and travel documents.
Following the necessary safety and security procedures.
Assist at the boarding gates to ensure our flights depart on time.
Make sure our customers have a smooth and safe journey through the airport and on their return welcoming them back from their holiday.
Represent our brand at all times with a friendly, professional approach ensuring every customer feel like a VIP.
We offer a 30 hour per week fixed term contract until November 2024. This is a rostered role that requires shift working, so flexibility is required. Shifts will include early starts and late finishes to support our operation. You will receive you roster 4 weeks in advance.
No previous experience is necessary - if you have a passion for Customer Service and love working as part of a team, apply today, and we will invite you to meet our Red Team at an Assessment Day!
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
Referrals increase your chances of interviewing at Jet2.com and Jet2holidays by 2x