Learning Specialist

Role Introduction

Reports to: Assistant Learning Manager, Inflight Services

The Learning Specialist is responsible for supporting the Assistant Manager and Learning Manager in designing and delivering development opportunities for the organisation, in particular to support our workforce development in Chinese Mainland. He/She will also work very closely with the Service Excellence and Leadership team within the Cathay Academy.

He/she will manage key stakeholders and handle ad-hoc requests whilst ensuring all resources are well maintained and deployed most efficiently. This includes delivering effective and professional logistics arrangements for all in-person, virtual or hybrid programmes, liaison with internal and external participants and supporting facilitators with the production of virtual training sessions.

He/she is an ambassador of Cathay Academy and should extend world-class service to programme participants in line with Cathay’s service excellence culture. He/she will directly build a relationship with our programme participants from enrolment, facilitation, programme delivery to post-programme evaluation. The Learning Specialist contributes a big part to the experience that we aspire to provide to all participants from new joiners to seasoned leaders

Key Responsibilities

• Programme delivery where appropriate with the support and coaching of line managers to maintain high programme performance metrics.
• Assist in the design and delivery of specific development programmes and projects, with a specific focus on Chinese culture and Chinese service languages
• Manage relationships between the internal stakeholders (CXA) and BUs as well as external vendors.
• Administer ad-hoc changes to the Learning Management System (Learning Hub)
• Support the planning of all logistics related to leadership programmes (course dates, venues, course material transport, venue set-up etc.), budgeting and expense tracking and managing training records.
• Negotiate, liaise and follow up with venue representatives on the meeting packages / resident programmes.
• Coordinate with other organisations (hotels, suppliers, consultants etc.)
• Ensure all the programmes are run smoothly, by preparing materials and by providing on-site support for in-person, virtual or hybrid events e.g. responding to questions, and answering ad hoc needs
• Provide timely support, information and logistical arrangements for Hong Kong and outport participants.
• Provide language support where needed in the design and delivery of non-English programmes.
  
  

Requirements

• Degree holder, preferably related to education/training related discipline
• Minimum 3 years’ experience in customer service, hospitality and/or cabin crew/airport services experience
• Excellent interpersonal and communication skills in both written and spoken English and Chinese
• Strong knowledge and understanding of Chinese Culture and languages
• Proficiency in both written and spoken Putonghua
• Good presentation skills and listening skills
• A quick learner, organized and able to work effectively and professionally under time pressure with strong desire to help others to succeed
• Open-minded and adaptive to change
• Ability to work independently and in a team
• Ability to plan and organize tasks and responsibilities in support of project work
• Good working knowledge of Windows application software i.e. Words, Excel, PowerPoint
• Experience in handling projects
  
  

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.