Do you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising resources as efficiently as possible ensuring requirements comply with legal & industrial agreements and that budgetary restrictions are met whilst maintaining outstanding customer service.
As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7:30am - 7:30pm) and night (7:30pm - 7:30am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements).
**Please note we have 2 vacancies available, one role is permanent and one role is a 12 month fixed term contract**
Applications close 3rd May 2024
Our Airline Division is always a real hub of activity. This is the team that keeps our aircraft in the sky to get our customers to their dream locations. So what can you expect from a career in Airline with TUI? Well there is huge variety in the scope of departments and roles, from Customer Delivery to Flight Operations to Safety and Compliance, there’s so many directions your career could take and so many stakeholders to meet, learn from and work with along the way. On top of that we are the UK’s Best Leisure Airline, so what’s not to love?
About The Job
Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
Work closely and collaboratively with the Operations team and other key stakeholders within TUI
About You
Proven experience within a fast paced operational environment
Experience of working with policy and or legislative agreements
A creative problem solver, able to consider alternatives and arrive at a logical decision
Comfortable with ambiguity and working under pressure in a reactive environment
Previous experience in a customer service based role
Process and detail orientated with excellent organisational skills
Strong inter-personal and excellent communication skills with the ability to influence
Ability to work as part of a team
An enthusiastic ambassador of change who makes suggestions for improvement
Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded
About Our Offer
Fantastic holiday benefits including discounts and special offers
Discretionary Bonus Scheme
Private Medical Insurance
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Pension scheme and life assurance
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you require any further information regarding this opportunity, please email Careers@tui.co.uk
Seniority level
Associate
Employment type
Contract
Job function
Accounting/Auditing and Finance
Industries
Aviation and Aerospace Component Manufacturing, Travel Arrangements, and Airlines and Aviation
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