Perform timely check on quality standards of in-flight services and report service delivery performance
Assist Manager QA in the implementation of Quality Assurance Scheme
Collect, consolidate, present feedback / comments from customer survey and complaint cases as a basis for sections concerned to develop service enhancement plan
IOSA Audit - Cooperate with Corporate Safety Department to complete IOSA audit for Service Delivery
Produce KPI and statistics reports for service performance review by management
Update Service Delivery Departmental Manual and Quality Assurance Procedures
Prepare and update safety report / safety meeting materials on monthly basis
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
Industries
Aviation and Aerospace Component Manufacturing
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