Manager, Inflight Operations

Description

To support the Flight Attendants and all aspects of the Operation within the base; inspiring the crewmembers to achieve operational and performance excellence. This is demonstrated by a culture of safety always and genuine caring, and promoting our company Purpose, Values, and Vision.

Responsibilities

• Responsible for performance and attendance records for flight attendants ensuring operational excellence and instilling an environment of caring.
• Decision maker FA coaching and counseling.
• On-time operational performance is achieved by supporting the Crews and being actively involved in the day-to-day activities.
• Professional relationships are developed with airport officials and the Company is represented in a positive manner in all interactions.
• Administrative aspects including but not limited to cost control, investigations, dispute resolution and reporting.
• Effective communication and coordination with all base Crewmembers (Airports, Flight Ops, Tech Ops) is achieved performing as “One Crew”.
• Being a credible source of information for the flight attendants and act as their leader supporting company positions and building a level of trust and respect with the Flight Attendants.

Requirements

• Participate in base meetings as Inflight representative
• Attend and successfully complete FA initial training and maintain qualifications
• Balancing and sequencing multiple objectives
• Working under pressure while meeting deadlines
• Ability to travel as needed to locations
• Frequent standing, walking, sitting

Education/Experience Requirements

• Minimum of three (3) years of airline Inflight experience.
• Minimum of two (2) years of management experience, preferably in the airline industry.
• Prior flight attendant experience is preferred

Functional Competencies

• Functional knowledge of Inflight operations and inter-departmental process flow
• Ability to influence and encourage Crewmembers
• Effective organizational and planning skills
• Ability to identify concerns or patterns and effectively problem solve

Behavioral Competencies

• Communication and leadership skills to influence performance
• Ability to motivate and develop Crewmembers to support performance, engagement, and growth
• Sound decision making and judgment skills

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)