Groups - Group Sales Agent
About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
Group Sales Agent
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The Opportunity:
Under Sunwing Vacations, we are looking for a Group sales agent to join us in making vacation dreams come true. As the Group sales agent you will be responsible for generating new sales, maximizing margins, maintaining the quality of files and grow customer loyalty through service excellence. Professional, helpful, and friendly communications with customers is required, both written and by phone. Apply now and have your career soar to new heights - under our wing! The position reports to the Group sales supervisor and will be located in Toronto, ON.
What You’ll Do:
- Respond to incoming calls and assist with product and service inquiries
- Up sell and cross-sell on each call, using the key product and promotional information provided
- Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance
- Respond to incoming emails pertaining to group rate requests in a professional, timely manner
- Fill-in for Group Sales Representative absences as directed by Supervisor
- Maintain product knowledge and participate in ongoing training
- Other duties as assigned
What You’ll Need:
- Up to 1-year in customer service or related experience
- Excellent communication skills and enjoys working directly with customers
- Detail-oriented, organized and capable of multi-tasking
- Demonstrates initiative with problem-solving and decision-making skills
- Ability to work well under pressure, be flexible, reliable & prioritize workload
- Experience with MS Office (email, Word, Excel)
- Knowledge of Soft Voyage TTS is an asset.
- OPC certification is required.
What We Offer:
- Remote and/or Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives.
- See for yourself! @sunwinglife
Other details
- Job Family GROUPS & WEDDINGS
- Pay Type Salary
- Job Start Date June 3, 2024
- 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada