Manager - Operations Control

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities

The Manager – Operations Control serves as an area leader responsible for managing cross-department collaboration to meet operational performance goals. Operations control managers will be responsible for an area of approximately 10-20 gates and proactively plan / problem solve emerging issues to maintain integrity of the airport operation. Responsibilities include but are not limited to:

• Responsible for pre-planning banks and ensure readiness to maintain turn process integrity (including pre-arrival, arrival, ground-servicing, and departure activities)
• Support and engage cross-department team members within a zone to resolve operational challenges
• Build hub gating plans which adapt to dynamic changes in the operational environment
• Maintain situational awareness and communicate/raise emerging issues to station leadership
• Provide consistent and ongoing communication to all departments, service partners and external agencies
• Primary liaison with Network Operations Center (NOC) Dispatch and Operation Managers regarding real time updates to the hub schedule and notable flight-level events
• Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained
• Responsible for supporting the station safety culture through critical communication and engagement
• Responsible for coordinating analysis and communication of field conditions during irregular operations
• Responsible for seeking opportunities for long-term performance improvement
  
  

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 2+ years of airline management experience and/or educational experience
• Ability to lead peers and other leaders applying a philosophy focused on Safety, Caring, Dependability and Efficiency to reach the best outcomes for the airline
• Excellent communication and interpersonal skills to engage and connect with diverse learners
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

What will help you propel from the pack (Preferred Qualifications):

• Extensive knowledge of operations, management and logistics
• 1+ years of leadership experience with projects
• Experience in schedule design and schedule planning
• Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs.
• Project management
  
  

The salary for this position is $59,543 to $87,329 dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

The job posting end date is 4/5/2024

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT DEN00005958